Guests overall enjoyed the Westin Chicago River North, praising its location, cleanliness, and friendly staff. However, some reviews highlighted issues with outdated rooms, inconsistent service, hidden fees, and lackluster food quality. Positive comments emphasized the spacious rooms, great views, and helpful employees, while negative feedback mentioned problems with cleanliness, unmet expectations, and difficulties with lost items. Despite mixed feedback, the hotel's prime location, friendly service, and comfortable amenities stood out to guests.
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10/10. Great customer service. Room were super clean and with good views!
Main bar closes at random hours. Says till 11pm but every night they try to close way before that and act like it's a bother. Other than that, great place. Door and bell hops were fantastic.
Such a great experience. The rooms were great. Very clean and updated. Staff was very helpful and had great recommendations for us. Would definitely stay again (hopefully very soon)!
Great location and views. The service is amazing. And the food pretty good as well for a hotel.
They charged a hidden destination charge of $25 per night. It was extremely suspicious because they couldnât charge the business card, only the personal one.
Clean and beautiful. Be ready for $79/night parking and a $25/day destination fee that just makes you spend even more in the bar or restaurant.
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