Westin Chicago River North: Location, Cleanliness, and Friendly Staff Highlighted by Guests
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Westin Chicago River North: Location, Cleanliness, and Friendly Staff Highlighted by Guests

320 N Dearborn St, Chicago, IL 60654, United States

Guests overall enjoyed the Westin Chicago River North, praising its location, cleanliness, and friendly staff. However, some reviews highlighted issues with outdated rooms, inconsistent service, hidden fees, and lackluster food quality. Positive comments emphasized the spacious rooms, great views, and helpful employees, while negative feedback mentioned problems with cleanliness, unmet expectations, and difficulties with lost items. Despite mixed feedback, the hotel's prime location, friendly service, and comfortable amenities stood out to guests.

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  • Marketing Professionals in Hospitality
  • Hotel Investment Advisors

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Popular Phrases (of 30 reviews)
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  • 10/10. Great customer service. Room were super clean and with good views!

    Sentiment
    • Positive
    Content
    • Hotel Cleanliness and Quality of Services

  • Main bar closes at random hours. Says till 11pm but every night they try to close way before that and act like it's a bother. Other than that, great place. Door and bell hops were fantastic.

    Sentiment
    • Positive
    Content
    • Bar and Restaurant Experience

  • Such a great experience. The rooms were great. Very clean and updated. Staff was very helpful and had great recommendations for us. Would definitely stay again (hopefully very soon)!

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpful Recommendations

  • Great location and views. The service is amazing. And the food pretty good as well for a hotel.

    Sentiment
    • Positive
    Content
    • Location and Views

  • They charged a hidden destination charge of $25 per night. It was extremely suspicious because they couldn’t charge the business card, only the personal one.

    Sentiment
    • Negative
    Content
    • Issues with Hidden Fees and Charges

  • Clean and beautiful. Be ready for $79/night parking and a $25/day destination fee that just makes you spend even more in the bar or restaurant.

    Sentiment
    • Positive
    Content
    • Issues with Hidden Fees and Charges
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Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Westin Chicago River North based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Industry Analysts, Marketing Professionals in Hospitality, Hotel Investment Advisors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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