Exceptional Customer Service at WebAfrica
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Exceptional Customer Service at WebAfrica

Exceptional customer service shines through in these reviews for WebAfrica agents. From quick and efficient problem-solving to patience and friendliness, the agents consistently received praise. Despite some frustrations with the company itself, the helpful and professional demeanor of individuals like Raeezah Allie and Winchesro Johnson left a positive impression on customers.

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  • Customer Service Managers
  • Business Analysts
  • Marketing Professionals
  • Product Managers
  • Customer Experience Specialists

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • i cant cancle my account or recover years of fees for no service

    ive had no service for 3 years. i asked to cancel my account onthe whats app help line, the only option, and was told the service was cancelled. my debit order continued to run for 2 years. now ive finally got someone ot reply to my email after i cancelled my debit order, but they refuse to cancel my account after 6 months

    Sentiment
    • Negative
    Content
    • Account Management Issues
    Feb 16, 2024
  • The service is very reliable and fast…

    The service is very reliable and fast the agents help you to their best capabilities

    Sentiment
    • Positive
    Content
    • Efficient and Responsive Service
    Feb 16, 2024
  • They are very attentive and so helpful…

    They are very attentive and so helpful and very efficient, I was helped by Raeeza Allie

    Sentiment
    • Positive
    Content
    • Professional and Helpful Assistance
    Feb 16, 2024
  • Raeezah Allie was such a great help

    Raeezah Allie was such a great help, she took her time to understand my problem and resolved it. Thank you so much dear your service was excellent

    Sentiment
    • Positive
    Content
    • Professional and Helpful Assistance
    Feb 15, 2024
  • Quick and easy

    Quick and easy, I was surprised but thankful for the great service so far

    Sentiment
    • Positive
    Content
    • Efficient and Responsive Service
    Feb 15, 2024
  • I spoke to Thaaqib and I received the…

    I spoke to Thaaqib and I received the best service. Such a great interaction.

    Sentiment
    • Positive
    Content
    • Professional and Helpful Assistance
    Feb 15, 2024
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Sentiment Analysis (of 30 reviews)
96 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Webafrica  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Business Analysts, Marketing Professionals, Product Managers, Customer Experience Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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