Mixed User Experiences Highlight Vivo App's Key Issues
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    • Product Managers
    • Customer Service Executives
    • UX/UI Designers
    • Mobile App Developers
    • Marketing Analysts
Mixed User Experiences Highlight Vivo App's Key Issues

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The reviews of the Vivo application reveal a mixed experience among users. Many users express frustration with accessing their accounts, encountering frequent bugs, and facing challenges in changing passwords. While some users appreciate the app's usability and find it practical, others report severe issues, including lack of support and unresolved technical problems. Complaints highlight a poor customer service experience, with long wait times and ineffective solutions. Some users have even considered switching to different service providers due to dissatisfaction. Overall, the app requires significant improvements in functionality and customer support to enhance user satisfaction.

Source: Google Play Reviews of Vivo

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Customer Feedback Analysis of Vivo

Insightful Vivo app feedback report uncovering key user issues, customer service & more for strategic improvements.

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Custom Date - Feb 22, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Muito bom gostei

    Sentiment
    • Positive
    Content
    • User Satisfaction Variability
    Oct 01, 2024

  • Não resolvem problemas técnicos, a 5 dias estou sem Internet

    Sentiment
    • Negative
    Content
    • Technical Problems
    Oct 01, 2024

  • Não consigo entrar no app vivo

    Sentiment
    • Negative
    Content
    • App Accessibility Issues
    Oct 01, 2024

  • Millorar l'aplicació contra amenaces de tercers

    Sentiment
    • Positive
    Content
    • User Interface Concerns
    Oct 01, 2024

  • Aplicativo só vever bugando

    Sentiment
    • Negative
    Content
    • Overall App Performance
    Oct 01, 2024

  • Prático,rápido de fácil entendimento,muito bom.

    Sentiment
    • Positive
    Content
    • Overall App Performance
    Oct 01, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
20 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Vivo based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Service Executives, UX/UI Designers, Mobile App Developers, Marketing Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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