Mixed User Experiences Highlight Vivo App's Key Issues
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Mixed User Experiences Highlight Vivo App's Key Issues

The reviews of the Vivo application reveal a mixed experience among users. Many users express frustration with accessing their accounts, encountering frequent bugs, and facing challenges in changing passwords. While some users appreciate the app's usability and find it practical, others report severe issues, including lack of support and unresolved technical problems. Complaints highlight a poor customer service experience, with long wait times and ineffective solutions. Some users have even considered switching to different service providers due to dissatisfaction. Overall, the app requires significant improvements in functionality and customer support to enhance user satisfaction.

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Custom Date - Oct 22, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Muito bom gostei

    Sentiment
    • Positive
    Content
    • User Satisfaction Variability
    Oct 01, 2024

  • N茫o resolvem problemas t茅cnicos, a 5 dias estou sem Internet

    Sentiment
    • Negative
    Content
    • Technical Problems
    Oct 01, 2024

  • N茫o consigo entrar no app vivo

    Sentiment
    • Negative
    Content
    • App Accessibility Issues
    Oct 01, 2024

  • Millorar l'aplicaci贸 contra amenaces de tercers

    Sentiment
    • Positive
    Content
    • User Interface Concerns
    Oct 01, 2024

  • Aplicativo s贸 vever bugando

    Sentiment
    • Negative
    Content
    • Overall App Performance
    Oct 01, 2024

  • Pr谩tico,r谩pido de f谩cil entendimento,muito bom.

    Sentiment
    • Positive
    Content
    • Overall App Performance
    Oct 01, 2024
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Sentiment Analysis (of 30 reviews)
20 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Vivo based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Service Executives, UX/UI Designers, Mobile App Developers, Marketing Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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