Viator.com Tour Reviews: Knowledgeable Guides, Efficient Booking, Memorable Experiences
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Viator.com Tour Reviews: Knowledgeable Guides, Efficient Booking, Memorable Experiences

Viator.com receives positive feedback for knowledgeable and friendly tour guides, efficient organization, easy booking process, and a wide range of tour options. Customers appreciate the personalized experiences, informative guides, and seamless booking system. However, some issues with customer service responsiveness and refund policies were reported. Overall, Viator.com is recommended for well-planned tours, enthusiastic guides, and memorable experiences.

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Custom Date - Jul 15, 2024
Featured Content
  • ease of booking

    ease of booking, ease in site registration, well planned tour

    Sentiment
    • Positive
    Content
    • Booking Experience
    Mar 14, 2024
  • The tour was the highlight of our trip

    The tour was the highlight of our trip. We booked the smaller group tour and it was great. Vincent our tour guide is very informative and knows the history well.

    Sentiment
    • Positive
    Content
    • Tour Experience
    Mar 14, 2024
  • Nobody came to pick us up at the hotel

    Nobody came to pick us up at the hotel. We went to the pier directly, and there was a huge crowd there with nobody having any idea. Finally, after many phone calls and tension, we found the tour guide, and he very carelessly told us that he was busy so that he could not pick us up. Finally, we were taken on the tour, and it was OK. We were however dropped back in our hotel after Indian lunch which was also quite OK. The tension was too much as I had 3 first-timers with me who had no idea what was happening.

    Sentiment
    • Negative
    Content
    • Customer Service
    Mar 14, 2024
  • The Aquila Safari tour was great

    The Aquila Safari tour was great. There was a little confusion getting to our van after sitting on the wrong bus for an hour. At least we were very early getting off the ship. Also it would be nice to have a mic on the driver in the vans so everyone can hear what he was saying on the trip out to the Safari!

    Sentiment
    • Positive
    Content
    • Tour Experience
    Mar 14, 2024
  • Fantastc Yarra valley Winery tour

    Fantastc Yarra valley Winery tour! Red wine tour did a good job with itinerary, timings, experience and friendly atmosphere. Tom, the driver and conductor was fabulous.

    Sentiment
    • Positive
    Content
    • Tour Experience
    Mar 14, 2024
  • Alessandro the great

    Met or guide Alessandro as described. He was fun and informative. Had all sorts of ideas of where to go what to see and where to eat. Being a massive of Florence also helps add that extra kudos to what he was saying. Would highly recommend. Visited the Chapel Medici based on his recommendation. It was a wow moment for us.

    Sentiment
    • Positive
    Content
    • Tour Guides
    Mar 14, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
78 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Viator.com  based on online reviews collected from Trustpilot. The analysis helps Travel Agents, Tour Operators, Marketing Managers, Customer Service Managers, Tourism Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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