Mixed Feedback on Uber Service: Professionalism, Friendliness, and App Issues
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Mixed Feedback on Uber Service: Professionalism, Friendliness, and App Issues

Uber users have provided mixed feedback on the service. While some praised the drivers for their professionalism and friendliness, others reported issues such as overcharging, missing items in orders, and difficulties in canceling orders. Positive reviews highlighted courteous and safe drivers, clean cars, and pleasant conversations during the rides. However, there were complaints about the app's functionality, including confusion with multiple reservations, fare lock issues, and unresponsive customer support. Overall, the service quality varied for different users, with some having wonderful experiences and others facing disappointments.

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Custom Date - Nov 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Not happy

    Too confusing, made two reservations, why would an app allow you to do that. Not happy

    Sentiment
    • Negative
    Content
    • App Functionality and Pricing
    Apr 23, 2024
  • Great service!

    Wonderful experience!

    Sentiment
    • Positive
    Content
    • App Functionality and Pricing
    Apr 23, 2024
  • Great experience

    This driver was amazing and so friendly and his driving as great.

    Sentiment
    • Positive
    Content
    • Professionalism and Friendliness
    Apr 23, 2024
  • Uber ride with Mr. Mohammed

    Mr Mohammed was very friendly,
    and very safe driver!!!!!

    ……. Oliver.

    Sentiment
    • Positive
    Content
    • Professionalism and Friendliness
    Apr 23, 2024
  • Hyacinth

    Picked me up ontime. Super clean car. Excellent driver. Very, very courteous.

    Sentiment
    • Positive
    Content
    • Convenience and Timeliness
    Apr 22, 2024
  • Great guy!

    Moe was a great guy! Smooth ride and very friendly and professional at the same time

    Sentiment
    • Positive
    Content
    • Professionalism and Friendliness
    Apr 22, 2024
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Uber - Request a ride based on online reviews collected from App Store. The analysis helps Marketing Managers, Product Managers, Customer Service Executives, Business Analysts, Ride-Hailing Service Operators to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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