Mixed Feedback on Uber Service: Professionalism, Friendliness, and App Issues
  • 73 users bookmarked
  • Who is this report for?
    • Marketing Managers
    • Product Managers
    • Customer Service Executives
    • Business Analysts
    • Ride-Hailing Service Operators
Mixed Feedback on Uber Service: Professionalism, Friendliness, and App Issues

Unlock Insights with Our Uber Service Feedback Report

Uber users have provided mixed feedback on the service. While some praised the drivers for their professionalism and friendliness, others reported issues such as overcharging, missing items in orders, and difficulties in canceling orders. Positive reviews highlighted courteous and safe drivers, clean cars, and pleasant conversations during the rides. However, there were complaints about the app's functionality, including confusion with multiple reservations, fare lock issues, and unresponsive customer support. Overall, the service quality varied for different users, with some having wonderful experiences and others facing disappointments.

Source: App Store Reviews of Uber - Request a ride

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
53 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Uber - Request a ride

Explore our Uber Customer Feedback Report: Insights on Driver Quality, App Usability, and Overall Service Experience.

Export
Custom Date - Feb 28, 2025
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>
  • Not happy

    Too confusing, made two reservations, why would an app allow you to do that. Not happy

    Sentiment
    • Negative
    Content
    • App Functionality and Pricing
    Apr 23, 2024
  • Great service!

    Wonderful experience!

    Sentiment
    • Positive
    Content
    • App Functionality and Pricing
    Apr 23, 2024
  • Great experience

    This driver was amazing and so friendly and his driving as great.

    Sentiment
    • Positive
    Content
    • Professionalism and Friendliness
    Apr 23, 2024
  • Uber ride with Mr. Mohammed

    Mr Mohammed was very friendly,
    and very safe driver!!!!!

    ……. Oliver.

    Sentiment
    • Positive
    Content
    • Professionalism and Friendliness
    Apr 23, 2024
  • Hyacinth

    Picked me up ontime. Super clean car. Excellent driver. Very, very courteous.

    Sentiment
    • Positive
    Content
    • Convenience and Timeliness
    Apr 22, 2024
  • Great guy!

    Moe was a great guy! Smooth ride and very friendly and professional at the same time

    Sentiment
    • Positive
    Content
    • Professionalism and Friendliness
    Apr 22, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
70 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
Similar Reports

See the similar customer feedback reports based on reviews from App Store and many other platforms.

  1. Unlock Insights: Uber Customer Feedback Analysis Report
    Google Play Reviews 68
  2. Explore Uber's Customer Feedback Analysis Report
    App Store Reviews 85
  3. Unlock Insights: Adecco Personalbereitstellungs Feedback Analysis
    Google Business Reviews 86
How Kimola Works?
Book a Demo Create a Free Account!
Make the Most of Kimola

Find out how Kimola can improve your feedback analysis process.

Frequently Asked Questions
About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Uber - Request a ride based on online reviews collected from App Store. The analysis helps Marketing Managers, Product Managers, Customer Service Executives, Business Analysts, Ride-Hailing Service Operators to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by App Store and is not associated with or supported by App Store in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to App Store's terms of use, including copyright regulations, when utilizing the extracted review data.