Customer Feedback Summary for Sun Realty
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Customer Feedback Summary for Sun Realty

Sun Realty received generally positive feedback from customers, with praise for the cleanliness, communication, and ease of booking. Guests appreciated the well-stocked properties, beautiful locations, and helpful staff. Some areas for improvement mentioned include better maintenance notifications, responsiveness to inquiries, and quality of amenities. Overall, customers highlighted the convenience, professionalism, and enjoyable experiences provided by Sun Realty.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great house, great location, mattress killed my back.

    This is a great house in a great location. Loved the views. Sunrise was beautiful. We walked to nearby restaurants. The rustic bedrooms were fun and the updated kitchen and bathrooms very nice. The problem was the mattress in the master bedroom was so worn out that the sag was almost like a hammock. After three nights I had to move to another room where the mattress was better. My back hurt the rest of the week. The couch and loveseat in the living room are also saggy to the point of discomfort. It was great other than that.

    Sentiment
    • None
    Content
    • House Quality and Amenities
    Apr 08, 2024
  • Season Opening Glitches...

    We were the first guests and there were some problems. A few problems like no icemaker in kitchen freezer, hot tub cover were not solved during our stay, but your staff was wonderful. Others like the gate off the upper deck broken and no shower head in the outdoor shower were fixed on Sunday which amazed us. In spite of the few opening season glitches, we had a great stay and were very happy with our interactions with your staff.

    Sentiment
    • Positive
    Content
    • Maintenance and Repairs
    Apr 06, 2024
  • Wonderful to deal with!

    The communication was excellent. You explained everything we needed upon arrival, during our stay, as well as the check out process.

    Sentiment
    • Positive
    Content
    • Customer Service and Communication
    Jan 04, 2024
  • Nice people and good fast service

    Nice people and good fast service

    Sentiment
    • Positive
    Content
    • Customer Service and Communication
    Nov 26, 2023
  • Nice with a few things that need to be addressed

    The house was nice but we reported a couple of issues a day after checkin that were never addressed. The house also could’ve been cleaner. Several carpets didn’t appear to be vacuumed and some dishes were dirty. Overall the house has great amenities and was very spacious. Our family enjoyed the pool table, theater, oversized pantry, design of the house.

    Sentiment
    • None
    Content
    • Cleanliness of Property
    Nov 25, 2023
  • Only one exit door available from the home.

    We have used Sun Realty since 1999 when we first started coming to the Outer Banks. We have always had wonderful service.

    Sentiment
    • None
    Content
    • Customer Service and Communication
    Oct 31, 2023
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Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Sun Realty  based on online reviews collected from Trustpilot. The analysis helps Real Estate Investors, Property Managers, Customer Service Analysts, Hospitality Professionals, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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