SNCB/NMBS App: User Reviews Reveal Critical Issues and Suggestions for Improvement
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    • Transportation Managers
    • Mobile App Developers
    • Customer Service Representatives
    • User Experience Designers
    • Marketing Professionals
SNCB/NMBS App: User Reviews Reveal Critical Issues and Suggestions for Improvement

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The SNCB/NMBS app receives mixed reviews, highlighting significant user frustrations alongside some positive feedback. Many users report frequent issues such as slow loading times, difficulty accessing purchased tickets, and unreliable notifications regarding train delays and cancellations. The app's failure to maintain user settings after updates and inaccurate route planning are also notable negative points. Conversely, a few users appreciate the app's user-friendly design and the ease of purchasing tickets. Overall, the app's performance is criticized, with calls for urgent improvements to both the software and the train services themselves.

Source: Google Play Reviews of SNCB/NMBS: Timetable & tickets

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Customer Feedback Analysis of SNCB/NMBS: Timetable & tickets

Explore our detailed customer feedback analysis on the SNCB/NMBS app, revealing key improvements for a better user experience.

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Custom Date - Mar 12, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Slechte verbindingen... 1 star = no star

    Sentiment
    • Negative
    Content
    • Train Delays and Service Quality
    Jan 24, 2025

  • Worst app... doesn't shows my purchased tickets

    Sentiment
    • Negative
    Content
    • Ticket Management Problems
    Jan 22, 2025

  • Great app and easy to use.

    Sentiment
    • Positive
    Content
    • General User Experience
    Dec 23, 2024

  • Equally as useless as the train service

    Sentiment
    • Negative
    Content
    • Train Delays and Service Quality
    Dec 15, 2024

  • SNCB is the best train in the world

    Sentiment
    • Positive
    Content
    • General User Experience
    Nov 25, 2024

  • Very nice

    Sentiment
    • Positive
    Content
    • General User Experience
    Nov 22, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-27 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SNCB/NMBS: Timetable & tickets based on online reviews collected from Google Play. The analysis helps Transportation Managers, Mobile App Developers, Customer Service Representatives, User Experience Designers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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