Mixed Feedback on Smart Prop Trader: Praise for Support, Concerns on Payouts
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Mixed Feedback on Smart Prop Trader: Praise for Support, Concerns on Payouts

Smart Prop Trader (SPT) receives mixed feedback from customers on Trustpilot. While some praise the customer support and fast issue resolution, others express dissatisfaction with payout refusals and account bans. Positive comments highlight the relief discount offered to clients and the professionalism of the support team. Noteworthy staff members mentioned include Dhruv, Ked, Madhu, and Steve. Overall, the company is commended for its caring approach and prompt customer service.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • great customer support

    great customer support , much appreciated, my problem resolved literally in 2mins , great thanks to support member ESLA , keep it up guys

    Sentiment
    • Positive
    Content
    • Quick Issue Resolution
    Apr 20, 2024
  • They have the best support team

    They have the best support team , fast reply and solving problems, steve helped me a lot, many thanks for SPT

    Sentiment
    • Positive
    Content
    • Customer Support Excellence
    Apr 17, 2024
  • Great support

    Thanks for this great opportunity, love the support staff. Fast and really helpful. Thanks to Elsa 😉

    Sentiment
    • Positive
    Content
    • Customer Support Excellence
    Apr 14, 2024
  • Madhu was super fast attending to me…

    Madhu was super fast attending to me the other time. The whole support system is amazing and considerate. Kudos SPT🙏🔥

    Sentiment
    • Positive
    Content
    • Customer Support Excellence
    Apr 14, 2024
  • Good staff!

    Still in phase 1, Good and fast replies from help staff member Newman!

    Sentiment
    • Positive
    Content
    • Communication and Support
    Apr 13, 2024
  • Great prop firm

    Great prop firm. Addressed all my support issues They have a wonderful team and very competitive evals. Highly recommended.

    Sentiment
    • Positive
    Content
    • Positive Company Experience
    Apr 13, 2024
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Sentiment Analysis (of 30 reviews)
84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Smart Prop Trader  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Proprietary Trading Firm Owners, Financial Analysts, Marketing Strategists, Investment Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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