BHSF Customer Service Excellence: Efficient, Professional, and Helpful
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BHSF Customer Service Excellence: Efficient, Professional, and Helpful

BHSF's customer service shines through in these reviews, with many customers praising the helpfulness, efficiency, and professionalism of the staff. Positive feedback highlights quick claim processing, easy submissions, and clear communication. Specific employee mentions like Neil, Nasima, and Rebecca show a personal touch that customers appreciate. However, there are a few instances of delayed responses and communication issues that could be improved. Overall, BHSF seems to provide excellent service, resolving queries promptly and offering valuable assistance.

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  • Customer Service Managers
  • Healthcare Administrators
  • Insurance Professionals
  • Marketing Strategists
  • Business Analysts

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Always helpful and pleasant staff at…

    Always helpful and pleasant staff at B.H.S.F when contacting them.

    Sentiment
    • Positive
    Content
    • Helpful Staff
    Jul 30, 2024
  • Great service

    The claims process is so easy and payments are usually made in a few days. Great service.The medical cash plan has been very helpful this year given the NHS waiting times for physio etc.

    Sentiment
    • Positive
    Content
    • Efficient Claims Processing
    Jul 24, 2024
  • I have had several emails asking a…

    I have had several emails asking a range of questions . Hence in the delay in claim . I feel the team have always addressed each question professionally

    Sentiment
    • Positive
    Content
    • Communication and Follow-Up
    Jul 24, 2024
  • Nasima is fabulous

    Nasima is fabulous! She took ownership of my issue. Explained the situation clearly and then kept me informed of progress - all without transferring me or passing me onto to some online avatar or Q&A website. Actually, thinking about it. My issue was resolved very quickly. Amazing what happens when you speak to real people who know what they are doing. :-)

    Sentiment
    • Positive
    Content
    • Quick Issue Resolution
    Jul 19, 2024
  • Neil was very helpful and pleasant to…

    Neil was very helpful and pleasant to deal with today. Thank you!

    Sentiment
    • Positive
    Content
    • Helpful Staff
    Jul 18, 2024
  • Helpful advice

    Helpful advice provided enabling informed decisions to be made.

    Sentiment
    • Positive
    Content
    • Helpful Staff
    Jul 17, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
93 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for BHSF  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Healthcare Administrators, Insurance Professionals, Marketing Strategists, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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