Exceptional Customer Service and Flexibility at Uown Leasing
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Exceptional Customer Service and Flexibility at Uown Leasing

Uown Leasing is highly praised for its exceptional customer service, professionalism, and willingness to help customers in various situations. Customers appreciate the polite and helpful representatives who make dealing with the company stress-free. The flexibility in payment arrangements, understanding approach during financial difficulties, and timely responses are highlighted as key strengths of Uown Leasing.

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  • Consumer Insights Analysts

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • They're very understand and they good quality stuff

    I love there furniture and when I can't make a payment they're really understanding I would definitely lease again

    Sentiment
    • Positive
    Content
    • Payment Flexibility and Understanding
    Apr 24, 2024
  • They were very good

    They were very good. Willing to help me and resolve my needs. Very friendly, very professional which is much appreciated. I do recommend going through this company

    Sentiment
    • Positive
    Content
    • Professionalism and Politeness
    Apr 24, 2024
  • The lady was terrific

    The lady was terrific. She investigated my issue, and worked to resolve it, all while remaining very polite and professional. I am very impressed with her.

    Sentiment
    • Positive
    Content
    • Professionalism and Politeness
    Apr 18, 2024
  • Grateful for the consideration

    I was paying on my loan and got a call I missed from u own. I called the number I realized it was them but they weren't available so I called back the next day. They we're letting me know about the early buyout I was a day late so it wasn't in effect but because I had good payment history and it was only a day they allowed it. I was so relieved I thought my date was a week later than it was. The rep on the phone was great. I will know next time to pay better attention because they didn't have to help me out but they did. Thank you I truly appreciate that.

    Sentiment
    • Positive
    Content
    • Payment Flexibility and Understanding
    Apr 18, 2024
  • She was very very nice and calm

    She was very very nice and calm. I was able to get the information i need and able to set up my payments.

    Sentiment
    • Positive
    Content
    • Ease of Process and Communication
    Apr 17, 2024
  • Timely Service and Professional

    Timely Service and Professional! I had to make some changes to my account. The customer service representative was very professional and kind. She completed the requested changes in a very timely manner, and I was able to move on with my day. I greatly appreciate the customer service she provided.

    Sentiment
    • Positive
    Content
    • Prompt Responses and Resolution
    Apr 17, 2024
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Sentiment Analysis (of 30 reviews)
100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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