Snap Finance receives mixed reviews from customers. While some praise the quick financing process and good customer service, others express frustration over high lease costs and issues with payment verification. The company is commended for helping individuals in financial need, but caution is advised regarding automatic payments and potential overcharging.
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Que la atención y la ayuda fue de muy buena manera de guiar fue excelentísima por parte de Juan el cual le regaló 5 estrellas por tan buena labor y profecionalismo. Éxito buen equipo
Sentiment
Positive
Content
Customer Service Experience
Apr 24, 2024
The wait time was short
The wait time was short. The staff who helped asked about my day, thanked me for using Snap Finance and was very helpful.
Sentiment
Positive
Content
Customer Service Experience
Apr 24, 2024
Pleasant staff interaction and easy to…
Pleasant staff interaction and easy to use portal
Sentiment
Positive
Content
Customer Service Experience
Apr 24, 2024
Do not give them your bank information…
Do not give them your bank information for automatic payments! They will continue to charge you after you have paid off your balance and then will make a litany of excuses for not refunding the money.
Sentiment
Negative
Content
Automated Payments
Apr 23, 2024
I am very upset because I am a regular…
I am very upset because I am a regular customer and I have never paid late and when I wanted to renew for a new loan they are denying it and I called and no one knows how to explain it to me they tell me it is because they cannot verify my identity and I have not changed anything
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This page displays purchase options and a preview of the customer feedback analysis report for Snap Finance based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Business Strategists, Marketing Specialists, Product Managers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Overview
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Content Analysis (1/2)
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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