Snap Finance Customer Reviews Overview
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Snap Finance Customer Feedback: In-Depth Analysis Report

Snap Finance Customer Reviews Overview

Snap Finance receives mixed reviews from customers. While some praise the quick financing process and good customer service, others express frustration over high lease costs and issues with payment verification. The company is commended for helping individuals in financial need, but caution is advised regarding automatic payments and potential overcharging.

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  • Customer Service Managers
  • Business Strategists
  • Marketing Specialists
  • Product Managers

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Que la atención y la ayuda fue de muy…

    Que la atenci贸n y la ayuda fue de muy buena manera de guiar fue excelent铆sima por parte de Juan el cual le regal贸 5 estrellas por tan buena labor y profecionalismo. 脡xito buen equipo

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 24, 2024
  • The wait time was short

    The wait time was short. The staff who helped asked about my day, thanked me for using Snap Finance and was very helpful.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 24, 2024
  • Pleasant staff interaction and easy to…

    Pleasant staff interaction and easy to use portal

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 24, 2024
  • Do not give them your bank information…

    Do not give them your bank information for automatic payments! They will continue to charge you after you have paid off your balance and then will make a litany of excuses for not refunding the money.

    Sentiment
    • Negative
    Content
    • Automated Payments
    Apr 23, 2024
  • I am very upset because I am a regular…

    I am very upset because I am a regular customer and I have never paid late and when I wanted to renew for a new loan they are denying it and I called and no one knows how to explain it to me they tell me it is because they cannot verify my identity and I have not changed anything

    Sentiment
    • Negative
    Content
    • Identity Verification Issues
    Apr 23, 2024
  • Excellent customer service

    Excellent customer service. And easy to talk to

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 22, 2024
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Sentiment Analysis (of 30 reviews)
84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Snap Finance  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Business Strategists, Marketing Specialists, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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