Exceptional Customer Service at STRATA Trust: Praise for Knowledgeable and Patient Representatives
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Exceptional Customer Service at STRATA Trust: Praise for Knowledgeable and Patient Representatives

The reviews for STRATA Trust highlight exceptional customer service experiences, with mentions of knowledgeable, patient, and helpful staff members like Mary, Heather, Victoria, and others. Customers appreciate the professionalism, efficiency, and friendly demeanor of the representatives. Positive feedback includes praise for resolving issues swiftly, providing thorough assistance, and offering clear instructions. The reviews consistently emphasize the outstanding customer service provided by the company's representatives.

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  • Customer Service Managers
  • Business Analysts
  • Marketing Professionals
  • Product Managers
  • Investor Relations Managers

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Fees too high

    Fees too high, they eat up any growth of wealth.

    Sentiment
    • Negative
    Content
    • Knowledgeable Staff
    Apr 05, 2024
  • Extremely helpful staff

    Extremely helpful staff. took time to walk me through the site.

    Sentiment
    • Positive
    Content
    • Helpful and Patient Assistance
    Apr 04, 2024
  • Excellent service

    Excellent service. Very helpful and friendly. Easy to do business with.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 28, 2024
  • Victoria was very helpful

    Victoria was very helpful, very kind and patient. She helped us work through an issue.

    Sentiment
    • Positive
    Content
    • Helpful and Patient Assistance
    Mar 25, 2024
  • Fast efficient client assistance from…Victoria F

    Fast efficient client assistance from Victoria F.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 15, 2024
  • Mary was so helpful

    Mary was so helpful! Helped me to login to account and answered my questions.

    Sentiment
    • Positive
    Content
    • Helpful and Patient Assistance
    Mar 13, 2024
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Sentiment Analysis (of 30 reviews)
82 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for STRATA Trust  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Business Analysts, Marketing Professionals, Product Managers, Investor Relations Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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