Mixed Customer Reviews of ResortPass Highlight Convenience and Misleading Information
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Mixed Customer Reviews of ResortPass Highlight Convenience and Misleading Information

Mixed reviews for ResortPass, with customers praising convenience and options but criticizing misleading information, lack of refunds, poor customer service, and discrepancies in amenities provided. Many complaints about difficulty in contacting customer service, issues with reservations, and unmet expectations.

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  • Hotel and Resort Managers
  • Customer Service Trainers
  • Marketing Professionals
  • Travel Industry Consultants
  • Business Analysts

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Custom Date - May 23, 2024
Featured Content
  • Great hotel

    Very good hotel and even got a shuttle to airport.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 28, 2023
  • Super Site!!

    Brian made all the difference both via email and a telephone call. Great site and great customer service. Thanks

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 13, 2023
  • I just completed a reservation and was…

    I just completed a reservation and was not aware of the cabana required f&b 675$

    Sentiment
    • None
    Content
    • Booking Experience
    May 05, 2023
  • Always a great stay

    Always a great stay

    Sentiment
    • Positive
    Content
    • Booking Process Frustrations
    Mar 08, 2023
  • Beware No Refund!!!

    I cancelled my reservation snd never received a refund. I emailed two times and you refused to get back to me.

    Sentiment
    • Negative
    Content
    • Refund Issues
    Feb 19, 2023
  • Great

    Great! Service was good cabanas we’re clean only thing is the cats they’re feeding them and my friend has a cat phobia

    Sentiment
    • Positive
    Content
    • Amenities Concerns
    Feb 07, 2023
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Sentiment Analysis (of 30 reviews)
-27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for ResortPass  based on online reviews collected from Trustpilot. The analysis helps Hotel and Resort Managers, Customer Service Trainers, Marketing Professionals, Travel Industry Consultants, Business Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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