Challenges and Frustrations with the SKCK Online Application
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  • Who is this report for?
    • App Developers
    • User Experience Designers
    • Public Relations Professionals
    • Government Policy Makers
    • Customer Service Managers
Challenges and Frustrations with the SKCK Online Application

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The reviews mention various difficulties and issues encountered with the SKCK online application, such as verification problems, payment failures, and the need to still bring physical documents. Users express frustration and urge for improvements and better communication from the authorities. The system is criticized for being inefficient and not user-friendly. The need for better IT infrastructure and socialization of the online system is emphasized. Some reviews also mention delays in processing and the requirement to visit multiple police offices.

Source: App Store Reviews of ‎POLRI Super App

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Customer Feedback Analysis of ‎POLRI Super App

Insightful analysis of customer feedback on POLRI Super App's SKCK online application. Identify key improvement areas.

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Custom Date - Apr 25, 2025
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  • sering terjadi kesalahan ketika submit

    ketika akan submit pengisian biodata untuk pembuatan skck selalu gagal "terjadi kesalahan" pedahal nik sudah sesuai

    Sentiment
    • Negative
    Content
    • Verification Process
    Dec 27, 2023
  • Registrasi

    Aplikasi susah membaca fitur verifikasi wajah waktu melengkapi identitas mohon di perbaiki lagi appnya agar dapat mempermudah lagi dalam membuat maupun memperpanjang skck agar tidak ada antrian yang membludak pada saat di polres manapun

    Sentiment
    • Negative
    Content
    • Efficiency
    Dec 27, 2023
  • Kurang Siap

    user interface nya mudah dipahami namun masih banyak kendala yang dialami, saya mencoba untuk daftar namun kode verifikasi tidak terkirim sama sekali, sudah sering saya coba namun masih belum bisa juga. saya harap segera untuk diperbaiki, saya yakin polri akan terus berbenah untuk kebaikan dan kemudahan masyarakat, salam presisi

    Sentiment
    • None
    Content
    • User Interface
    Dec 26, 2023
  • Aplikasi paling buruk

    Mohon maaf untuk aplikasi nya sangat tidak bagus dan tidak efisien. Sudah 4 hari saya coba daftar untuk ajukan SKCK tpi aplikasinya gabisa". Tolong kedepannya hapus saja aplikasinya dan jangan mempersulit orang lain kalo aplikasinya saja seburuk ini.

    Terimakasih.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Dec 22, 2023
  • Registrasi

    Mana nih gak bisa verifikasi registrasi pendaftaran. Setiap disuruh milih metode registrasi eh malah blank app nya, gimana mau verifikasi coba

    Sentiment
    • None
    Content
    • Technical Issues
    Dec 22, 2023
  • Aplikasi Gagal

    Belum siap uji publik ni buang2 anggaran klau begini buat skck gak bisa, kebanyakan bug

    Sentiment
    • Negative
    Content
    • Bugs and Glitches
    Dec 19, 2023
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎POLRI Super App based on online reviews collected from App Store. The analysis helps App Developers, User Experience Designers, Public Relations Professionals, Government Policy Makers, Customer Service Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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