FairPrice App Users Express Frustration and Request Improvements
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Essential Insights from FairPrice App Customer Feedback

FairPrice App Users Express Frustration and Request Improvements

Customers express frustration with the FairPrice app, citing issues such as lack of 2fa authentication, non-functioning features, payment failures, and missing items. They also request for improvements such as an eWallet feature, better UI flow, and the ability to receive alerts for product sales. Overall, users find the app convenient for shopping and appreciate features like scan and go. However, the app is criticized for its poor performance, frequent crashes, and unresponsiveness.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Additional feature

    Can we have a feature to alert when our favourite products are on sale? Thanks!

    Sentiment
    • Positive
    Content
    • Membership Features
    Jan 14, 2024
  • App needs to be reviewed

    Problems using the app for grocery delivery and also scan & go. Maybe there are some bugs which you need to fix. Worked well before

    Sentiment
    • Negative
    Content
    • App Performance
    Dec 27, 2023
  • Not working after update Ver: 5.79.0

    After app update to version 5.79.0, nothing can be performed on the app. It just hang there. Biggest joke of the year for such huge super mart chain with useless app.

    Sentiment
    • Positive
    Content
    • App Performance
    Dec 24, 2023
  • Poor app security

    There is no 2fa authentication. Just a simple password login. This is exceptionally poor in cybersecurity breach for any users.

    Sentiment
    • Negative
    Content
    • Membership Features
    Dec 17, 2023
  • Feedback

    The app is great. I have a small feedback, can you add back the dine in option to the kopitiam portion thanks

    Sentiment
    • Positive
    Content
    • User Interface
    Dec 01, 2023
  • unabke to view full order lists

    i cant scroll to see the lists of items i ordered. ios17.1.1 iphone 15 pro max.

    Sentiment
    • Negative
    Content
    • User Interface
    Nov 12, 2023
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Sentiment Analysis (of 30 reviews)
-30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for FairPrice Group based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, UX/UI Designers, Retail Analysts, Customer Service Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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