Park Avenue Rochester Overview: Convenient Location, Cleanliness, and Positive Staff Interactions
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Park Avenue Rochester Overview: Convenient Location, Cleanliness, and Positive Staff Interactions

31 Rochester Dr, Singapore 138637

Park Avenue Rochester generally receives positive feedback for its convenient location, cleanliness, and friendly staff. Guests appreciate the proximity to NUS, MRT stations, and dining options. Some reviews highlight sustainability efforts, spacious rooms, and good service. However, there are concerns about maintenance issues, unpolite staff encounters, and occasional disappointments in room conditions, pricing, and lack of USB ports. The hotel caters well to expatriates, business travelers, and event organizers, offering a cozy stay with modern amenities. Overall, Park Avenue Rochester is commended for its unique touches like ROM arrangements, welcoming gestures, and helpful concierge services.

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Popular Phrases (of 30 reviews)
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  • I love this hotel. I booked one bedroom but my room was upgraded to 2 bedrooms.thank you so much .the room is very clean,feel like home.service is good. Near to mrt.

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • Everything is good, but the service …..Rooms: Definitely worthFood & drinks: Ok

    Sentiment
    • Positive
    Content
    • Issues and Disappointments

  • Excellent service, great location right next to the Buena Vista MRT and the Star Vista mall. The very down home Holland Drive hawker centre is a pleasant 10 minutes walk away.

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Rooms very dated, TV not working, hot water in shower off and on. Overall very disappointing and ridiculously overpriced. Will never stay here again

    Sentiment
    • Negative
    Content
    • Room Quality and Cleanliness

  • Nice and clean hotel located with walking distance to the MRT and malls.

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • The service of this hotel is very big and high quality hotel. I have enjoyed a lot

    Sentiment
    • Positive
    Content
    • Service Excellence and Staff Friendliness
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Park Avenue Rochester based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Experience Analysts, Market Researchers, Event Planners, Travel Industry Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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