OnDeck Review Analysis: Efficient Service, High APR, Professional Specialists
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OnDeck Review Analysis: Efficient Service, High APR, Professional Specialists

OnDeck receives mixed reviews with customers praising the prompt service and helpful representatives, but expressing concerns over high interest rates. Some clients appreciate the efficiency and ease of the loan process, while others criticize the company for freezing funds and demanding excessive payments. Positive feedback highlights knowledgeable and professional loan specialists like Marquise, Dana, and Jon, who guide clients through the application process. Despite skepticism, customers note quick approvals and seamless experiences. OnDeck's ability to provide funding quickly and maintain long-term relationships with loyal customers like H&E Lawncare Service and others is acknowledged. However, the high APR and occasional holds on credit lines are areas of improvement.

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  • Financial Analysts
  • Loan Officers
  • Customer Service Managers
  • Business Consultants
  • Risk Managers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Gina Brown made my day

    Gina Brown made my day! She is so patient, friendly and extremely supportive and helpful!

    Sentiment
    • Positive
    Content
    • Loan Specialist Experience
    Apr 16, 2024
  • Loyal Customer

    I have been their loyal customer for many many years. they keep track of my business needs and reaches out when my company needs funds.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 01, 2024
  • I'm glad OnDeck was able to help me…

    I'm glad OnDeck was able to help me obtain funding to grow my business! They were very easy to work with, as opposed to the traditional bank route.

    Sentiment
    • Positive
    Content
    • Loan Approval Process
    Apr 01, 2024
  • This was the best deal I ever done with…

    This was the best deal I ever done with a company low interest rates! I definitely will run it back! Back to back! H&E lawncare service would like to thank you & special thanks to Shawn!

    Sentiment
    • Positive
    Content
    • Interest Rates
    Mar 31, 2024
  • Samantha and sam did an outstanding job…

    Samantha and sam did an outstanding job to get the loan i needed quickly. I always knew the options that were available to me. I am very happy

    Sentiment
    • Positive
    Content
    • Loan Specialist Experience
    Mar 30, 2024
  • Identity Challenge

    Aron did a great job very efficiently and effectively.The amount of questions asked to confirm my identity was over the top confirmation of Identifier questions were over the top

    Sentiment
    • Positive
    Content
    • Loan Specialist Experience
    Mar 19, 2024
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Sentiment Analysis (of 30 reviews)
78 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for OnDeck  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Loan Officers, Customer Service Managers, Business Consultants, Risk Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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