Mixed Reviews Highlighting Long Delivery Times and Customer Service Issues at NiceBuy.dk
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Mixed Reviews Highlighting Long Delivery Times and Customer Service Issues at NiceBuy.dk

NiceBuy.dk has mixed reviews, with customers experiencing long delivery times, poor customer service, and issues with order fulfillment. Some customers praised the fast shipping and product quality, while others faced communication challenges and delays in refunds or exchanges. Overall, the company needs to improve its customer service responsiveness and order fulfillment process to enhance the overall shopping experience.

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Custom Date - May 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Bestilte Lego om mandagen og fik varen…

    Bestilte Lego om mandagen og fik varen onsdag 😊🙏🏾og alle vare var i orden !

    Sentiment
    • Positive
    Content
    • Efficient Shipping
    Oct 26, 2023
  • Ingen refundering for returnerede varer

    Useriøs. Prøver at holde penge tilbage for returvarer. Ingen mailsvar, ingen service.

    Sentiment
    • Negative
    Content
    • Payment and Order Issues
    Sep 06, 2023
  • Hurtig levering

    Hurtig levering. Tingene var forsvarligt pakket ind. God oplevelse.

    Sentiment
    • Positive
    Content
    • Efficient Shipping
    Aug 24, 2023
  • Hører ikke fra webshop

    Hører ikke fra webshop, har godkendt at butikken kan trække penge via MobilePay, venter i uvidenhed om hvad der sker med min ordre som er lavet for over en måned siden.Dybt kritisabelt, hold jer væk fra denne butik!

    Sentiment
    • Negative
    Content
    • Communication Difficulties
    Aug 24, 2023
  • no customer service.

    no customer service.not answering emails.not answering phone calls.

    Sentiment
    • Negative
    Content
    • Communication Difficulties
    Jul 06, 2023
  • den dårligste oplevelse ever, minus 5 stjerner

    Sommeren 2022 modtog jeg en defekt Alessi proptrækker. Havde betalt. Klagede og blev lovet en ny samt en returseddel. Trods utallige rykkere er det ikke lykkedes endnu. Det er ganske enkelt for dårligt og de bør have minus 5 strjerner.

    Sentiment
    • Negative
    Content
    • Return and Refund Process
    May 11, 2023
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Sentiment Analysis (of 30 reviews)
-38 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for NiceBuy.dk  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Directors, Marketing Analysts, Retail Operations Managers, Business Development Executives to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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