Review of Mobile Banking App
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Review of Mobile Banking App

The app is facing multiple issues, including problems with money transfers and fingerprint authentication. Customer support is unresponsive. There are also issues with the app cutting fees for transactions. Some users report that the app is not working properly or at all after updates. However, when it does work, it provides fast and smooth transactions. Overall, the app needs improvement and better customer support.

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  • Mobile App Developers
  • User Experience Designers
  • Customer Support Managers
  • Financial Technology Analysts
  • Banking Operations Specialists

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Need improvement. Please work on this app and fix issue.

    Sentiment
    • Negative
    Content
    • App Performance
    Oct 14, 2023

  • Very bad service to much problem for money transfer....

    Sentiment
    • Negative
    Content
    • Money Transfer Issues
    Oct 02, 2023

  • Very bad experience, poor customers support, lack of efficiency

    Sentiment
    • Negative
    Content
    • Customer Support
    Oct 01, 2023

  • Not getting otp to open bank application

    Sentiment
    • Negative
    Content
    • Installation Issues
    Oct 01, 2023

  • التطبيق غير مفيد والدعم الفني لتطبيق غير متجاوب

    Sentiment
    • Negative
    Content
    • Customer Support
    Jul 06, 2023

  • After last update, The app is not working on STC mobile data (KSA), it is working on wifi only. Please solve this issue. Thanks

    Sentiment
    • Negative
    Content
    • Mobile Data Compatibility
    Jun 24, 2023
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Sentiment Analysis (of 30 reviews)
-27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for NBO - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Mobile App Developers, User Experience Designers, Customer Support Managers, Financial Technology Analysts, Banking Operations Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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