Mixed User Reviews Highlight mSpy's Features and Customer Service Concerns
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  • Who is this report for?
    • Digital Product Managers
    • Parental Control Software Developers
    • Child Safety Advocates
    • Customer Service Improvement Specialists
    • Market Research Analysts
Mixed User Reviews Highlight mSpy's Features and Customer Service Concerns

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mSpy has garnered mixed reviews from users, with an average rating of 3.2 out of 5. Many parents appreciate its features, such as live screen streaming, keylogging, and location tracking, which help them monitor their children's online activities and safety. Positive feedback highlights quick customer support, particularly from a representative named Kit Nord, who assisted with subscription issues and refunds. However, several complaints focus on the app's perceived limitations, including the lack of a trial period and dissatisfaction with the refund policy, which some users described as a scam. Overall, while many find mSpy useful for protecting their children, concerns about customer service and software functionality persist.

Source: Trustpilot Reviews of mSpy is rated "Average" with 3.2 / 5 on

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Customer Feedback Analysis of mSpy is rated "Average" with 3.2 / 5 on

Explore our mSpy customer feedback analysis report for insights on monitoring tools and customer satisfaction.

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Custom Date - Jun 19, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Kit Nord helped me sort out a problem with my subscription

    Kit Nord helped me sort out a problem with my subscription. They paused it and showed me how to link my new device. The service was quick and easy.

    Sentiment
    • Positive
    Content
    • Customer Support Experience
    Jun 05, 2025
  • Keeping Track in a Simple Way

    I don’t have time to be checking my kids' phones every hour, but with live screen streaming, I can see what they’re doing whenever I want.

    Sentiment
    • Positive
    Content
    • Monitoring Children's Online Activity
    Jun 04, 2025
  • Thomas York e mspy sono fenomenali

    Thomas York e mspy sono fenomenali

    Sentiment
    • Positive
    Content
    • User Experience and Satisfaction
    Jun 01, 2025
  • Kit Nord was very patient

    Kit Nord was very patient, helpful and friendly. The went above and beyond to help me. Answered my many many questions without a problem.

    Sentiment
    • Positive
    Content
    • Customer Support Experience
    May 30, 2025
  • Installatie

    Ik kan het niet instaleren, doet het dus nie

    Sentiment
    • Negative
    Content
    • App Features and Functionality
    May 30, 2025
  • Kit Nord assisted very well and helped…

    Kit Nord assisted very well and helped me to the best to renew my subscription hassle free.. Thank you Nord

    Sentiment
    • Positive
    Content
    • Customer Support Experience
    May 29, 2025
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Sentiment Analysis (limited preview)
73 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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