Mixed Opinions on Monzo Mobile Banking App
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Mixed Opinions on Monzo Mobile Banking App

Mixed opinions on Monzo's mobile banking app: while some users praise its ease of use and features like budgeting tools, others express frustration with account freezes, layout changes, and lackluster customer service. Complaints range from unexpected account closures to difficulty in accessing statements. Despite some negative experiences, many users still appreciate the app's speed, security, and modern features.

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  • Product Managers
  • User Experience Designers
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Custom Date - May 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Monzo Bank: Modern, intuitive, and transparent banking experience with innovative features for easy money management.

    Sentiment
    • Positive
    Content
    • Financial Services
    Mar 03, 2024

  • Couldn't get on to start to open an account

    Sentiment
    • Positive
    Content
    • Customer Support
    Mar 03, 2024

  • Great bank account features are available

    Sentiment
    • Positive
    Content
    • Financial Services
    Mar 03, 2024

  • Mostly good by banking app standards, but let down by constant nagging to upgrade to poor value for money premium accounts.

    Sentiment
    • None
    Content
    • Financial Services
    Mar 03, 2024

  • Terrible. Scam financial institution. Charged £101.07 for incorrect direct debt and effects credit score.... no useful customer services

    Sentiment
    • Negative
    Content
    • Customer Support
    Mar 02, 2024

  • Good app lots of customisation options, very reliable, easy to use to send money and pay bills.

    Sentiment
    • Positive
    Content
    • App Features
    Mar 01, 2024
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Sentiment Analysis (of 30 reviews)
27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Monzo - Mobile Banking based on online reviews collected from Google Play. The analysis helps Financial Analysts, Product Managers, User Experience Designers, Customer Service Managers, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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