Unlock Insights with Our Mercure Singapore On Stevens Report

Mixed Reviews for Mercure Singapore On Stevens

28 Stevens Rd, #01 02 Orchard District, Singapore 257878

Mixed reviews for Mercure Singapore On Stevens, with guests praising the cleanliness, customer service, and amenities like the pool, but expressing concerns about room size, maintenance issues, and staff responsiveness. Positive highlights include excellent customer service, cleanliness, and breakfast quality. On the other hand, negative aspects revolve around small room sizes, cleanliness issues, staff responsiveness, and maintenance problems. Some guests appreciated the shuttle services, while others found the rooms to be outdated and in need of renovation.

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  • Average hotel, the lobby is nice and renovated, the rooms seems to be renovated but they are way too small. I can say the hotel is good for short stays, 1 night tops, nothing more. The location is nice however

    Sentiment
    • None
    Content
    • Room Size and Comfort
  • Rooms are tiny.reception is too crowded,people are all över,worst entrance for a hotel

    Sentiment
    • None
    Content
    • Room Size and Comfort
  • They have free shuttle bus to ION Orchard and from LIAM tower to Mecure

    Sentiment
    • Positive
    Content
    • Location and Accessibility
  • 수영장은 좋았습니다. 방이 좁은감이 있으나 깔끔하고 괜찮은 수준이긴 했습니다. 다만 에어컨을 켜기 전엔 묘한 냄새가 나고 마스터전등 스위치가 불안정하여 몇 번 눌러도 꺼지지 않거나 아침 일찍 켜지거나 하는 일이 매일 있었습니다.

    Sentiment
    • None
    Content
    • Room Cleanliness
  • An excellent customer service at front desk when I have checked in earlier. A close proximity to Orchid Road for urban life lovers.

    Sentiment
    • Positive
    Content
    • Customer Service
  • Good experience from arriving to leaving. Nice staffs, clean room, proper facilities. Easy access to anywhere by bus or MRT.

    Sentiment
    • Positive
    Content
    • Hotel Facilities
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Mercure Singapore On Stevens based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Industry Analysts, Marketing Professionals, Real Estate Investors to discover insights into what people love, dislike, and need.

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