Mixed Reviews of LIVE GRUND: Quality Products but Customer Service Concerns
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Mixed Reviews of LIVE GRUND: Quality Products but Customer Service Concerns

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Customer reviews for LIVE GRUND are mixed, with some praising the quality of products and fast delivery, while others express dissatisfaction with customer service, color mismatches, and delayed refunds. Issues reported include unresponsive customer service, incorrect product information, missing items in orders, and difficulties with returns. Despite positive feedback on product quality, the company faces criticism for poor communication, slow resolution of problems, and discrepancies between advertised colors and received items.

Source: Trustpilot Reviews of LIVE GRUND 

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Customer Feedback Analysis of LIVE GRUND 

Uncover insights from LIVE GRUND reviews on product quality, customer service, and more to drive business improvements.

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Custom Date - Dec 28, 2024
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  • Great rug

    I was looking for a larger white rug that is washable and this rug perfectly fits the bill. I loved it so much I bought 2 so I can rotate them. The rugs arrived very quickly and look great.

    Sentiment
    • Positive
    Content
    • Product Quality and Satisfaction
    Apr 23, 2024
  • Ordering Towels, Round one

    I'm excited about trying out these towels as I have a hard time keep bath towels soft. During the ordering process I mistakenly only ordered two bath towels instead of four. The picture shows a set of bath, hand and face towels so think I got a bit confused! We use two towels a week so I like to have four altogether. The shipment took over two weeks but it was during the holidays. I'm looking forward to trying out the towels and have ordered two more bath and two hand towels.

    Sentiment
    • Positive
    Content
    • Order Accuracy and Fulfillment
    Jan 04, 2021
  • Too many review requests!

    I have not yet gotten my products yet I get messages every day to review my experience. It’s one purchase of many and very frustrating to receive so many emails.

    Sentiment
    • None
    Content
    • Communication and Responsiveness
    Jan 02, 2021
  • The items I received (bath rug and…

    The items I received (bath rug and towels) all live up to their photos and descriptions. I am anxious to start using them.

    Sentiment
    • Positive
    Content
    • Product Quality and Satisfaction
    Dec 29, 2020
  • Beautiful bathroom rugs

    The bathroom rugs are beautiful and the quality is excellent. Everything was nicely packaged and arrived in good condition. The color was the same as advertised. I am very pleased with my purchase.

    Sentiment
    • Positive
    Content
    • Product Quality and Satisfaction
    Dec 13, 2020
  • Thanks so much!

    The product is fabulous, silky, sleep inducingPackaging was lovely, but too many layers of it. Reduce to save the planet ;-)

    Sentiment
    • Positive
    Content
    • Product Material and Eco-Friendliness
    Dec 12, 2020
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Sentiment Analysis (limited preview)
27 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for LIVE GRUND  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Product Development Specialists, E-commerce Managers, Marketing Analysts, Quality Assurance Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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