Customer Feedback on Home Security Premium: Reliable Protection with Installation and Renewal Challenges
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Customer Feedback on Home Security Premium: Reliable Protection with Installation and Renewal Challenges

Customers generally find Home Security Premium reliable and easy to use. Positive aspects highlighted include seamless background operation, frequent updates, good pricing for multiple units, and effective protection. However, some users faced challenges during installation and license renewal, impacting their overall experience. Mixed feedback is also noted regarding customer support, installation process, and compatibility issues with certain devices and operating systems.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I couldn't tell you what the problem is

    When purchased on amazon, it takes you to a link that has you fill out information, where it "stalls out" is the best description I can come up with-- It doesn't go anywhere-- you can't confirm or submit the information, and you can't download anything until you fill it out. One of the things you have to fill out is 'State,' where the drop down menu you or forced to choose from is not states, but is indeed countries, so that's fun. Doesn't seem to be a remedy as far as I can tell-- didn't even see a link to costumer service. Get you **** together, guys.

    Sentiment
    • Negative
    Content
    • Installation Experience
    Feb 02, 2023
  • Eset

    Total bummer I can’t seem to download on my Lenox Chromebook the license is hard to copy and paste cannot talk to anyone on eset home no phone number nothing I just lost out on 50.00 . I will keep trying to hook it up to eset .If there is anyone out there that can help by all means do that .

    Sentiment
    • None
    Content
    • Compatibility Issues
    Jan 12, 2023
  • User friendly

    Looked around and found this program, ESET. Easy to set up, a lot of very good features, runs seamlessly in the background and doesn't mess with what you're trying to do. Price was excellent. Have been using it for about a week and have no complaints. Plus, the sexy cyborg-looking dude makes me smile when I open the program.

    Had been using Norton over 20 yrs. Got fed up with their program and their rules of having to sign up for auto renewal and having to remember to uncheck that box before it was time to renew. Their auto-renewal fees are outrageous. Goodbye Norton, there's no looking back.

    Sentiment
    • Positive
    Content
    • Ease of Use
    Oct 31, 2022
  • Difficult to get downloaded and licensed

    The app seems to be working well but, the process of registering with ESET, finding how to download it, and get it properly installed/licensed was needlessly painful. Now that I've setup an account with them, it'll probably be easier in the future to renew and such but they seem pretty demanding on the info they require.

    Sentiment
    • None
    Content
    • Installation Experience
    May 18, 2022
  • Great Computer Protection

    Have been using for about 6-7 years now. Used McAfee from the mid-'90s. Like ESET much better, usually multiple updates a day, instead of mostly once a week like others. Easy to use interface. Also use on my phone.

    Sentiment
    • Positive
    Content
    • Product Reliability
    Aug 02, 2021
  • Amazing Anti-virus

    Absolutely loved it and very dependable. Have been using the trial version for quite a while. Highly recommend this to new users

    Sentiment
    • Positive
    Content
    • Value for Money
    Jul 28, 2021
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Sentiment Analysis (of 30 reviews)
43 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Home Security Premium | Antivirus | 2024 Edition | 3 Devices | 1 Year| Password Manager | Privacy based on online reviews collected from Amazon. The analysis helps Product Managers, Customer Support Managers, Marketing Professionals, IT Security Consultants, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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