Mixed Reviews for Gymshark: Quality Products but Customer Service Needs Improvement
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Mixed Reviews for Gymshark: Quality Products but Customer Service Needs Improvement

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Gymshark receives mixed reviews from customers. While some praise the excellent quality and quick delivery of their products, others complain about issues with refunds, wrong items, and poor customer service. The company's size guide and consistency between different clothing items are also criticized. Overall, Gymshark needs to improve its customer service and address these concerns to enhance customer satisfaction.

Source: Trustpilot Reviews of Gymshark 

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Customer Feedback Analysis of Gymshark 

Explore our in-depth analysis of Gymshark customer feedback, uncovering insights on product quality, service, and more.

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Custom Date - Dec 25, 2024
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  • Verkeerd artikel geleverd

    Het duurde heel lang voordat ik mijn pakketje kreeg waardoor het geen verjaardags kadootje meer kon zijn voor mijn dochter...prima dan een Sint kadootje maar toen was het ook nog niet binnenMaar geen probleem...maken we er een kerst kadootje vanIngepakt en weggelegd...pakt ze het uit blijkt het niet de legging te zijn maar een shirtjeContact opgenomen...had ik binnen 7 dgn moeten melden na ontvangst dus helaas niks aan te doen( heb ik idd niet gedaan, heb het ingepakt en weggelegd, al blij dat het eindelijk binnen was) Ik heb meer dan 3 weken moeten wachten...als ik had gedacht dat er niet het goede in zat, ja dan had ik het opengemaakt...Mijn fout heb ik niet gedaan...maar dat de reactie van gymshark nu is...heel vervelend maar helaas omdat het niet binnen 7 dgn gemeld is kunnen we niks voor u doenSorry vind ik iets te simpel en weinig klantvriendelijk omdat ze nl het verkeerde hebben gestuurd

    Sentiment
    • Negative
    Content
    • Wrong Item Received
    Dec 27, 2023
  • 10/10

    Great quality items and faultless customer service

    Sentiment
    • Positive
    Content
    • Product Quality
    Dec 26, 2023
  • Top arrived inside out and smelling of…

    Top arrived inside out and smelling of body order it was disgusting and a gift!!!!!!

    Sentiment
    • Negative
    Content
    • Product Quality
    Dec 25, 2023
  • Speedy delivery

    Speedy delivery. It is a Christmas present so was so happy it arrived before the holidays, thank you

    Sentiment
    • Positive
    Content
    • Delivery and Shipping
    Dec 25, 2023
  • Superb service

    Superb service. Ordered on 22nd December and delivered next day. Great price too

    Sentiment
    • Positive
    Content
    • Delivery and Shipping
    Dec 24, 2023
  • Ordered o Thursday night received…

    Ordered o Thursday night received Friday night All items really nice Best high impact sports bra ever

    Sentiment
    • Positive
    Content
    • Delivery and Shipping
    Dec 24, 2023
  • See All Reviews
Sentiment Analysis (limited preview)
7 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Gymshark  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Product Quality Analysts, Marketing Strategists, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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