Mixed Reviews for Gymshark: Quality Products but Customer Service Needs Improvement
  • 82 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Insights with Our Gymshark Customer Feedback Report

Mixed Reviews for Gymshark: Quality Products but Customer Service Needs Improvement

Gymshark receives mixed reviews from customers. While some praise the excellent quality and quick delivery of their products, others complain about issues with refunds, wrong items, and poor customer service. The company's size guide and consistency between different clothing items are also criticized. Overall, Gymshark needs to improve its customer service and address these concerns to enhance customer satisfaction.

Best for
  • Retail Managers
  • Customer Service Trainers
  • Product Quality Analysts
  • Marketing Strategists
  • E-commerce Specialists

Starting from $12, you can purchase this report to access from your inbox and Kimola account.

Purchased users
26 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here you can see the preview of this report containing the analysis of only 40 latest reviews.

Custom Date - Mar 03, 2024

Featured Content

  • Verkeerd artikel geleverd

    Het duurde heel lang voordat ik mijn pakketje kreeg waardoor het geen verjaardags kadootje meer kon zijn voor mijn dochter...prima dan een Sint kadootje maar toen was het ook nog niet binnenMaar geen probleem...maken we er een kerst kadootje vanIngepakt en weggelegd...pakt ze het uit blijkt het niet de legging te zijn maar een shirtjeContact opgenomen...had ik binnen 7 dgn moeten melden na ontvangst dus helaas niks aan te doen( heb ik idd niet gedaan, heb het ingepakt en weggelegd, al blij dat het eindelijk binnen was) Ik heb meer dan 3 weken moeten wachten...als ik had gedacht dat er niet het goede in zat, ja dan had ik het opengemaakt...Mijn fout heb ik niet gedaan...maar dat de reactie van gymshark nu is...heel vervelend maar helaas omdat het niet binnen 7 dgn gemeld is kunnen we niks voor u doenSorry vind ik iets te simpel en weinig klantvriendelijk omdat ze nl het verkeerde hebben gestuurd

    Sentiment
    • Negative
    Content
    • Wrong Item Received
    Dec 27, 2023
  • 10/10

    Great quality items and faultless customer service

    Sentiment
    • Positive
    Content
    • Product Quality
    Dec 26, 2023
  • Top arrived inside out and smelling of…

    Top arrived inside out and smelling of body order it was disgusting and a gift!!!!!!

    Sentiment
    • Negative
    Content
    • Product Quality
    Dec 25, 2023
  • Speedy delivery

    Speedy delivery. It is a Christmas present so was so happy it arrived before the holidays, thank you

    Sentiment
    • Positive
    Content
    • Delivery and Shipping
    Dec 25, 2023
  • Superb service

    Superb service. Ordered on 22nd December and delivered next day. Great price too

    Sentiment
    • Positive
    Content
    • Delivery and Shipping
    Dec 24, 2023
  • Ordered o Thursday night received…

    Ordered o Thursday night received Friday night All items really nice Best high impact sports bra ever

    Sentiment
    • Positive
    Content
    • Delivery and Shipping
    Dec 24, 2023
  • See All Reviews

Sentiment Analysis

7 Net Promoter
Score

Popular Topics

Similar Reports
  1. Trustpilot Reviews 85
  2. Trustpilot Reviews 73
  3. Trustpilot Reviews 71
Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from Trustpilot. It contains the top 40 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 40 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.