Mixed Feedback on Groupon: Language Issues, Order Accuracy, and Service Challenges
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Mixed Feedback on Groupon: Language Issues, Order Accuracy, and Service Challenges

Mixed feedback on Groupon's app and services with mentions of language availability issues, incorrect orders, and difficulties in reaching customer service. While some users praise the app for great deals and easy shopping, others express frustration over poor quality products and connectivity problems. The absence of Turkish language options and specific country versions like Groupon Turkey are highlighted concerns. Overall, there are both positive and negative experiences shared by customers, emphasizing the need for improvements in product quality, language options, and customer support.

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Custom Date - May 28, 2024
Featured Content
  • Ik heb voor het eerst drie kleding besteld en ze hebben allemaal de verkeerde maat

    Sentiment
    • Negative
    Content
    • Delivery Time
    May 30, 2020
  • I got two London eye tickets for an amazing price !! So happy and excited

    Sentiment
    • Positive
    Content
    • Price and Deals
    Aug 22, 2019
  • Bad, Because it can't even connect to the server. I'm in Italy but I don't know italian so how can i understand what's written.....

    Sentiment
    • Negative
    Content
    • Technical Issues
    Feb 22, 2019
  • The language of Belgium is only available in France. You need to install too in Dutch ! İt makes payment without according of me !

    Sentiment
    • Negative
    Content
    • Language Options
    Jan 06, 2019
  • Her istediğini buluyorsun göz atıyorsun istediğin fiyatta varsa alıyorsun

    Sentiment
    • Positive
    Content
    • Shopping Experience
    Dec 09, 2018
  • Hic kaliteli degil aldiklariniz aldanmayin ben hic begenmedim

    Sentiment
    • Negative
    Content
    • Product Quality
    Mar 21, 2018
  • See All Reviews
Sentiment Analysis (of 30 reviews)
26 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Groupon based on online reviews collected from Google Play. The analysis helps Marketing Managers, Product Developers, Customer Service Representatives, Business Analysts, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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