Mixed Reviews Highlighting Concerns with Order Accuracy and Customer Service for 'getir' App
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Mixed online reviews for the 'getir: groceries in minutes' app reveals concerns over order accuracy, delivery speed, customer service, and pricing transparency. While some users praise fast deliveries and good value, others highlight issues like frequent order cancellations, missing items, high fees, and unresponsive support. Complaints about unethical practices, data privacy concerns, and failed promotions are also mentioned. Overall, the app's reliability, customer service quality, and handling of order errors are key areas for improvement.
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They share your personal and credit card information with third parties. Never use this app.
Sentiment
Negative
Content
Privacy and Security Concerns
Jan 24, 2024
Getir is go to service if you need something quick
Love the selection of groceries in the app. Not too expensive but good quality of groceries!
Sentiment
Positive
Content
Mobile App Functionality
Jan 16, 2024
Fast friendly service.
Love that I can get anything I need it 5 minutes delivers. With competitive pricing!
Sentiment
Positive
Content
Delivery Service Quality
Dec 31, 2023
Getir Patron Review
Where I reside in Manhattan Valley area I am between a Getir and a getir-like store yet My only gripe is they don’t accept ebt orders.
Sentiment
Negative
Content
Delivery Service Quality
Dec 16, 2023
Stole my Money
I actually used to like this app a lot but they started messing up my orders and drivers would have to go back to the storage after even dropping off at my home. So getting a delivery was hours of waiting and uncertainty of when arrival would be. NEXT - my most recent order and the one that now has turned me off from the app is I ordered a good amount of stuff and the delivery driver kept coming to my home and then leaving cause he forgot stuff (per usual) and then once he droppped off finally ...
Sentiment
Negative
Content
Order Accuracy and Completeness
Dec 12, 2023
Expensive, slow, and ultimately unsustainable business model
Our previous order was 26 dollars total, and the fees and suggested tip were about 15 dollars, over half the dollar value of the order.
I’ll use this app if there’s a coupon, but who in the world is paying a 50% fee for delivery?
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This page displays purchase options and a preview of the customer feedback analysis report for getir: groceries in minutes based on online reviews collected from App Store. The analysis helps Market Research Analysts, Product Managers, Customer Service Executives, Retail and E-Commerce Strategists, Data Analysts to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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