Mixed Reviews Highlighting Concerns with Order Accuracy and Customer Service for 'getir' App
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Mixed Reviews Highlighting Concerns with Order Accuracy and Customer Service for 'getir' App

Mixed online reviews for the 'getir: groceries in minutes' app reveals concerns over order accuracy, delivery speed, customer service, and pricing transparency. While some users praise fast deliveries and good value, others highlight issues like frequent order cancellations, missing items, high fees, and unresponsive support. Complaints about unethical practices, data privacy concerns, and failed promotions are also mentioned. Overall, the app's reliability, customer service quality, and handling of order errors are key areas for improvement.

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Custom Date - May 18, 2024
Featured Content
  • Horrible company

    They share your personal and credit card information with third parties. Never use this app.

    Sentiment
    • Negative
    Content
    • Privacy and Security Concerns
    Jan 24, 2024
  • Getir is go to service if you need something quick

    Love the selection of groceries in the app. Not too expensive but good quality of groceries!

    Sentiment
    • Positive
    Content
    • Mobile App Functionality
    Jan 16, 2024
  • Fast friendly service.

    Love that I can get anything I need it 5 minutes delivers. With competitive pricing!

    Sentiment
    • Positive
    Content
    • Delivery Service Quality
    Dec 31, 2023
  • Getir Patron Review

    Where I reside in Manhattan Valley area I am between a Getir and a getir-like store yet My only gripe is they don’t accept ebt orders.

    Sentiment
    • Negative
    Content
    • Delivery Service Quality
    Dec 16, 2023
  • Stole my Money

    I actually used to like this app a lot but they started messing up my orders and drivers would have to go back to the storage after even dropping off at my home. So getting a delivery was hours of waiting and uncertainty of when arrival would be.
    NEXT - my most recent order and the one that now has turned me off from the app is I ordered a good amount of stuff and the delivery driver kept coming to my home and then leaving cause he forgot stuff (per usual) and then once he droppped off finally it took me a couple hours but I realized a bunch of items were still missing so I contacted getir on there chat line and no one was responding I sat there for awhile and couldn’t get connected to a real person. So I figured they were closed for the night? I guess they found a agent the next day maybe and they tried to contact me but I obviously wasn’t in the live chat log anymore so by the time I was able to contact them again they said it had been 24 hours since the order was placed and I couldn’t receive money back for the items that weren’t delivered. How insane is that. I paid for grocery’s that aren’t even on my table.

    Sentiment
    • Negative
    Content
    • Order Accuracy and Completeness
    Dec 12, 2023
  • Expensive, slow, and ultimately unsustainable business model

    Our previous order was 26 dollars total, and the fees and suggested tip were about 15 dollars, over half the dollar value of the order.

    I’ll use this app if there’s a coupon, but who in the world is paying a 50% fee for delivery?

    Sentiment
    • Negative
    Content
    • Order Fees and Charges
    Dec 02, 2023
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Sentiment Analysis (of 30 reviews)
-43 Net Promoter
Score
Languages (of 30 reviews)
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