Mixed Feedback on Furama City Centre: Calls for Renovations and Improved Service
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Mixed Feedback on Furama City Centre: Calls for Renovations and Improved Service

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60 Eu Tong Sen St, Singapore 059804

Furama City Centre garners mixed feedback on its facilities and service. While some guests appreciate the convenient location, friendly staff, and good food at the Tiffany Cafe, others express disappointment in the outdated rooms, cleanliness issues, and unimpressive amenities. Mentioned staff members like Ivy, Ray, and Ralph Ng stand out for their exceptional service. Overall, there are calls for renovations and improvements to match the hotel's prime location near Chinatown and the MRT station.

Source: Google Business Reviews of Furama City Centre

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Customer Feedback Analysis of Furama City Centre

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Popular Phrases (limited preview)
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  • 古いです。テレビは観れません。風呂は汚いです。極めつけはフロントの眼鏡した背の小さいシンガポール人女性の最低なマナーでした。私はシンガポール人が大っ嫌いになりました。

    Sentiment
    • Negative
    Content
    • Negative Feedback on Room Condition

  • Matulungin sa amin si yvette pagka chrck in namin. magaling sa serbisyo thanj you yvette

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Hospitality

  • Salamat sa assistance Yvette. Mabait and matulungin saamin salamat

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Hospitality

  • Shout out loud to Tiffany team Jerry .Jane, Lai Yun, Desmond IVY ，RAY and Alice 。thank you verymuch ，

    Sentiment
    • Positive
    Content
    • Customer Service Excellence

  • Working space goid envir6ment . Location is good which is nearby Chinatown mrt .Thanks to.Ray ,ivy Mai ,for heir service

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Took buffet lunch. Served by Desmond, Ivy and Alice. They are very friendly and attentive and response very fast to our requests.Food & drinks: Good.

    Sentiment
    • Positive
    Content
    • Food and Dining Experience
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Sentiment Analysis (limited preview)
66 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Furama City Centre based on online reviews collected from Google Business. The analysis helps Hotel Managers, Hospitality Consultants, Customer Service Trainers, Property Developers, Travel Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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