Mixed Customer Sentiment Towards Fundbox
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Mixed Customer Sentiment Towards Fundbox

Mixed reviews were found for Fundbox, with praise for customer service and product flexibility contrasting with complaints about account freezes, lack of transparency, and sudden closures. Customers appreciated the easy application process and competitive rates. However, several users expressed frustration over unexpected freezes on their accounts, unclear communication from customer service, and perceived unfair treatment. While some highlighted the positive experiences with Fundbox representatives, others criticized the company for what they perceived as unexplained actions and poor business practices.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Owner

    They helped me to postpone a payment to next week and got it approved with out fine or late fees

    Sentiment
    • Positive
    Content
    • Financial Assistance and Support
    Apr 22, 2024
  • Great Support In Challenging Circumstances

    Our Fundbox rep Sabigh was extremely helpful and flexible during all of our interactions. Timely, polite, and always looking for a viable solution in challenging circumstances.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 18, 2024
  • Moose was great to work with

    Moose was great to work with. He kept me updated on the progress of my issue and it was resolved. Thank you Moosa for all your assistance to the matter. Terrific Customer Service!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 04, 2024
  • When my business needed funding

    When my business needed funding, Fundbox was the first company to turn a no into a yes. My business now have an open line of credit.

    Sentiment
    • Positive
    Content
    • Financial Assistance and Support
    Jan 17, 2024
  • Great customer service!

    Fantina was incredibly helpful! She went the extra mile to make sure we got what we needed for our accountant.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 14, 2023
  • Customer support has been wonderful to…

    Customer support has been wonderful to work with. Very pleased to be a client of Fundbox!!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 12, 2023
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Sentiment Analysis (of 30 reviews)
44 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Fundbox  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Risk Management Professionals, Business Development Executives, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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