FreeRateUpdate.com Review Summary
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FreeRateUpdate.com Review Summary

Mixed reviews for FreeRateUpdate.com with positive comments on customer service, knowledgeable staff, and smooth processes. However, some negative feedback regarding low appraisals, lack of communication, and potential data selling issues.

Best for
  • Financial Analysts
  • Marketing Managers
  • Customer Experience Officers
  • Mortgage Brokers
  • Data Analysts

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Custom Date - May 18, 2024
Featured Content
  • Underwriting is a nightmare

    Multiple requests for more docs, requirements changed, didnt seem to care about the customer experience. Worst home financing I ever had!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 11, 2023
  • Scott Park was thorough and easy going

    Scott Park was thorough and easy going. He personalized my experience and made it all very easy to comprehend.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 18, 2023
  • Romina walked me thru the whole process…

    Romina walked me thru the whole process explainingEverything so that I could understand.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 28, 2022
  • Very knowledgeable personnel Bruce was…

    Very knowledgeable personnel Bruce was very kind respectful without without pressuring you.

    Sentiment
    • Positive
    Content
    • Knowledgeable Loan Officers
    Dec 21, 2022
  • Up front with explaining every detail

    I felt comfortable dealing with Chelsea she walked me through each process and explained everything in detail

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Nov 09, 2022
  • Great customer care

    Great customer care, and very knowledgeable. Talked us through all our options getting us the best deal available.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Sep 06, 2022
  • See All Reviews
Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for FreeRateUpdate.com  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Marketing Managers, Customer Experience Officers, Mortgage Brokers, Data Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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