Churchill Mortgage Corporation: Customer-Oriented Service and Smooth Processes
Explore Key Customer Insights on Churchill Mortgage Corp.
Churchill Mortgage Corporation, represented by various loan specialists like Kevin, Scott, and Justin, received predominantly positive feedback for their helpfulness, knowledge, and commitment. Clients praised the communication, transparency, and dedication of the team. However, one negative review highlighted an error in the Good Faith Estimate that led to a challenging situation. Overall, Churchill Mortgage stood out for its customer-oriented approach and personalized service, making the mortgage process smooth and efficient.
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Chris and the team at Churchill made the home buying experience painless! Have purchased homes before and absolutely dreaded the mortgage process. Not any more! Everyone communicated pleasantly, quickly, clearly and efficiently. Will use Churchill and Chris DeRuischer for all future real estate financing needs!
Sentiment
Positive
Content
Smooth Process and Communication
Mar 14, 2024
Extreme professionalism by everyone…
Extreme professionalism by everyone involved. Very organized, plenty of communication, guidance when asked for, quick response when addressing time-sensitive issues, courtesy and friendliness.
Sentiment
Positive
Content
Customer Service Excellence
Jan 23, 2024
Steve and Tina are awesome
Steve and Tina are awesome. After getting a multitude of other lenders who flat said “NO” they couldn’t help with refinancing and several others who just said my situation was “too complicated”. Steve and Tina committed to the challenge and succeeded. They communicated every step clearly even providing tech support for IT challenged. Some people go the extra mile-Steve and Tina each went an extra five miles. I can thank them enough. I am truly blessed to have them throughout this process. I def...
Sentiment
Positive
Content
Refinancing Experience
Jan 22, 2024
Thanks for all the education and…
Thanks for all the education and support for new buyers. Really felt like you were in our corner. Highly recommend Erik and Churchill.
Sentiment
Positive
Content
Customer Service Excellence
Jan 18, 2024
Great and smooth
I had the pleasure of working with Cj and his team to purchase my first home. From start to finish, it was an absolute pleasure! From our initial conversations and throughout the whole process, they were very professional and patient and stayed in touch and kept me informed each step of the way. Throughout the journey they answered any and all the questions I had.It was a great and smooth experience and would highly recommend them
Sentiment
Positive
Content
Positive Home Buying Experience
Mar 31, 2023
Another flawless experience with Churchill Mortgage
My Churchill representative (Morgan) was fabulous.He was very helpful in navigating various mortgage options and was extremely responsive when dealing with the title company on closing details.This is the 3rd time I have used Churchill for a mortgage transaction and I will definitely use them again!
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Churchill Mortgage Corporation NMLS 1591 based on online reviews collected from Trustpilot. The analysis helps Real Estate Professionals, Mortgage Brokers, Marketing Managers, Customer Experience Managers, Financial Advisors to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
Right now, you're only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
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