Mixed Reviews for Planet Home Lending: Professionalism Praised but Escrow Issues Highlighted
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Insightful Planet Home Lending Customer Feedback Report

Mixed Reviews for Planet Home Lending: Professionalism Praised but Escrow Issues Highlighted

Planet Home Lending received mixed reviews with positive comments on individual staff members' professionalism and knowledge. However, negative feedback highlighted issues such as escrow discrepancies, customer service problems, sudden payment increases, and lack of consent in loan transfers.

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  • Mortgage Advisors
  • Real Estate Analysts
  • Customer Experience Managers
  • Financial Consultants
  • Banking Professionals

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Our experience was very good 👍

    Our experience was very good 👍 Thanks for everyone in planet home lending who worked with us.

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Nov 10, 2023
  • Third home Seth closed for us went as smooth as the other two

    Seth is incredibly knowledgeable at closing homes and proactively gathers all the right information the first time. A+ service every time.

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Nov 07, 2023
  • The best experience ever!

    The tool is user-friendly and the staff is super fast. Amazing experience!

    Sentiment
    • Positive
    Content
    • Online Portal User Experience
    Nov 02, 2023
  • Excellent service and communication…

    Excellent service and communication throughout the process. Would definitely recommend to family and friends.

    Sentiment
    • Positive
    Content
    • Communication Efficiency
    Oct 31, 2023
  • Planet Home Lending

    The online portal and the ability to eSign documents was very helpful. The staff was friendly through the whole loan process.

    Sentiment
    • Positive
    Content
    • Loan Process Smoothness
    Oct 29, 2023
  • Everyone I worked with was patient and…

    Everyone I worked with was patient and understanding of my situation. And gave me outstanding service

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Oct 21, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Planet Home Lending  based on online reviews collected from Trustpilot. The analysis helps Mortgage Advisors, Real Estate Analysts, Customer Experience Managers, Financial Consultants, Banking Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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