Mixed Reviews for Fitness First UK: Cleanliness and Service Issues Persist
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Mixed Reviews for Fitness First UK: Cleanliness and Service Issues Persist

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Fitness First UK receives mixed reviews from members, highlighting both positive and negative aspects. Many members appreciate the cleanliness of the gyms and the friendliness of the staff, particularly praising specific instructors for their energetic classes. However, several reviews point out issues with overcrowding during peak hours, inadequate maintenance, and poor customer service experiences, especially regarding contract terms and cancellations. Members have expressed frustration over hidden fees and lack of responsiveness from customer support. Despite these concerns, some locations are noted for their excellent facilities and flexibility in membership options. Overall, while many enjoy their time at Fitness First, significant improvements in communication and maintenance are needed.

Source: Trustpilot Reviews of Fitness First UK 

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Customer Feedback Analysis of Fitness First UK 

Explore our Fitness First UK review analysis report, highlighting service quality, gym cleanliness, and customer satisfaction.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Exceptionally friendly start

    Exceptionally friendly staff. Gym is very clean. Good range of equipment. Sauna and steam room are welcome extras.

    Sentiment
    • Positive
    Content
    • Gym Cleanliness
    Nov 16, 2024
  • Good gym

    Good gym, with friendly staff. Usually clean, but I have had issues with the showers (no hot water).

    Sentiment
    • Positive
    Content
    • Gym Cleanliness
    Nov 15, 2024
  • Staff are always ready to help

    Staff are always ready to help, clean environment. Good workout music makes it easy to get through a workout.

    Sentiment
    • Positive
    Content
    • Gym Cleanliness
    Nov 10, 2024
  • Gemma was brilliant

    Gemma, from customer service was very helpful and helped me over come my renewal issues. Great job Gemma :)

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 01, 2024
  • Great and clear facility

    Great and clear facility. The only problems are the internet and Wi-Fi. It is not working correctly most of the time.

    Sentiment
    • Positive
    Content
    • Facilities Maintenance
    Oct 22, 2024
  • Helpful staff

    Helpful staff, friendly faces always and great facilities! Showers aren't the cleanest but generally the place is well kept!

    Sentiment
    • None
    Content
    • Gym Cleanliness
    Sep 24, 2024
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Sentiment Analysis (limited preview)
23 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Fitness First UK  based on online reviews collected from Trustpilot. The analysis helps Gym Owners, Fitness Managers, Customer Service Analysts, Marketing Professionals, Investment Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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