Mixed Reviews for FitActive Gyms: Strengths and Areas for Improvement
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    • Gym Managers
    • Customer Service Trainers
    • Facility Maintenance Heads
    • Health & Wellness Consultants
    • Marketing Professionals
Mixed Reviews for FitActive Gyms: Strengths and Areas for Improvement

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FitActive gyms across various locations in Italy receive mixed feedback from customers. Many reviews highlight the cleanliness, quality of equipment, and professional staff, particularly personal trainers, as significant strengths. Affordable pricing and the 24-hour access feature are also frequently praised. However, several negative comments focus on overcrowding, maintenance issues, and poor customer service, especially at the reception. Specific grievances include inadequate ventilation, limited cardio equipment, and unclean shower facilities. Some reviewers noted dissatisfaction with additional fees and contract terms. Overall, while many members enjoy their experience at FitActive, there are notable areas for improvement that could enhance member satisfaction.

Source: Trustpilot Reviews of FitActive 

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Customer Feedback Analysis of FitActive 

Explore our in-depth analysis of FitActive Gyms customer feedback, covering strengths and improvement areas.

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Custom Date - Dec 05, 2024
Popular Phrases (limited preview)
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  • Recensione positiva

    Palestra pulita, ho seguito il corso di posturale e mi sono trovata molto bene, istruttrice brava e chiara

    Sentiment
    • Positive
    Content
    • Staff Professionalism
    Nov 05, 2024
  • Ottima soluzione Fitness

    Ambiente stimolante, personale disponibile ed estremamente professionale

    Sentiment
    • Positive
    Content
    • Staff Professionalism
    Nov 01, 2024
  • Istruttrici bravissime in particolare…

    Istruttrici bravissime in particolare Maria e Azzurra.

    Sentiment
    • Positive
    Content
    • Staff Professionalism
    Oct 31, 2024
  • Ottima palestra

    Ottima palestra, puoi scegliere come e quando vuoi in piena libertĂ .

    Sentiment
    • Positive
    Content
    • Atmosphere
    Oct 28, 2024
  • ambiente ben curato

    ambiente ben curato Staff disponibile

    Sentiment
    • Positive
    Content
    • Customer Service
    Oct 22, 2024
  • Ottimo rapporto qualità prezzo

    Personale gentile e disponibile

    Sentiment
    • Positive
    Content
    • Customer Service
    Oct 21, 2024
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Sentiment Analysis (limited preview)
55 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for FitActive  based on online reviews collected from Trustpilot. The analysis helps Gym Managers, Customer Service Trainers, Facility Maintenance Heads, Health & Wellness Consultants, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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