EE App Faces Major User Complaints Over Functionality and Reliability Issues
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EE App Faces Major User Complaints Over Functionality and Reliability Issues

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The EE app has received numerous complaints from users about its functionality and reliability. Many users report issues with logging in, managing their accounts, and accessing essential features such as data gifting and broadband management. Frequent error messages and app crashes have left customers frustrated, especially following recent updates. Additionally, users have expressed dissatisfaction with customer service responsiveness regarding these technical problems. The app's failure to support basic functionalities, like two-factor authentication and proper account linking, has further exacerbated user frustration. Overall, the reviews highlight significant shortcomings in the app's performance, overshadowing its potential as a valuable tool for managing EE services.

Source: App Store Reviews of EE: Mobile, broadband & tech

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Customer Feedback Analysis of EE: Mobile, broadband & tech

Explore our EE app review analysis report detailing user complaints on functionality, reliability, and customer service.

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Custom Date - May 12, 2025
Popular Phrases (limited preview)
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  • EE account

    Not able to create an account.
    Thanks for your reply. Unfortunately I’m not on the phone.

    Sentiment
    • Negative
    Content
    • Account Management
    May 01, 2025
  • Never works

    Log in and logs you back out to login screen, awful app

    Sentiment
    • Negative
    Content
    • Login Issues
    May 01, 2025
  • won’t download

    Can’t use the app because it needs an update; can’t update it because it doesn’t download

    Sentiment
    • Negative
    Content
    • App Updates
    May 01, 2025
  • Awful

    Absolute shambles of an app 0/10

    Sentiment
    • Negative
    Content
    • App Functionality
    May 01, 2025
  • Price Rises Beware

    They put the prices up well beyond CPI and way more than any other company. Avoid

    Sentiment
    • Negative
    Content
    • Customer Service
    Apr 30, 2025
  • Poor update process

    Can’t use app without update which isn’t working……

    Sentiment
    • Negative
    Content
    • App Updates
    Apr 29, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-76 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for EE: Mobile, broadband & tech based on online reviews collected from App Store. The analysis helps Mobile Network Executives, Customer Experience Managers, App Developers, Product Managers, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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