Executive Summary of Customer Feedback on EatSure Food Delivery App
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Executive Summary of Customer Feedback on EatSure Food Delivery App

The reviews for the 'EatSure - Food Delivery' app reveal significant customer dissatisfaction. Users frequently report issues such as receiving incorrect food items, poor customer service, and delayed deliveries. Many customers expressed frustration over unresponsive support systems and difficulties in obtaining refunds, with some experiencing food quality concerns that led to food poisoning. Negative experiences include canceled orders without compensation and a general perception of the app being a scam. Despite a few positive remarks, the majority of feedback highlights a consistent pattern of poor service and unprofessional practices, urging potential users to reconsider using the platform for food delivery.

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  • Food Industry Analysts
  • Customer Experience Managers
  • Restaurant Owners
  • App Developers
  • Marketing Strategists

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Custom Date - Dec 03, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Not Got order

    Delivery partner called but he don’t know the address..we checked in apps there showing orders is delivered 😡😡😡😢😢

    Sentiment
    • Negative
    Content
    • Delivery Delays
    Nov 11, 2024
  • Butter chicken bowl I ordered n different came.

    Butter chicken bowl I ordered n different came.

    Sentiment
    • Negative
    Content
    • Order Accuracy Problems
    Nov 09, 2024
  • Review regarding app

    Best food delivery app till date

    Sentiment
    • Positive
    Content
    • Overall Disappointment
    Nov 03, 2024
  • very less filling in shawarmas

    very less filling in shawarmas

    Sentiment
    • Negative
    Content
    • Food Quality Concerns
    Oct 31, 2024
  • Pathetic Customer Support

    Stick with the leaders in food delivery space. Don’t take chances with these standalone delivery apps. Terrible service.

    Sentiment
    • Negative
    Content
    • Overall Disappointment
    Oct 30, 2024
  • EatSure is better place to order

    I excellent task better . Value for money must buy

    Sentiment
    • Positive
    Content
    • Overall Disappointment
    Oct 29, 2024
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Sentiment Analysis (of 30 reviews)
-60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for EatSure - Food Delivery based on online reviews collected from App Store. The analysis helps Food Industry Analysts, Customer Experience Managers, Restaurant Owners, App Developers, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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