DANA Dompet Digital Indonesia: Mixed User Feedback and Suggestions for Improvement
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DANA Dompet Digital Indonesia: Mixed User Feedback and Suggestions for Improvement

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The reviews for DANA Dompet Digital Indonesia are mixed, with users appreciating the app's ease of use and functionality, while others face issues like difficulties in verifying accounts, errors, and unresponsive customer service. Some users encounter problems with specific features like bank transfers and top-up processes. Suggestions for improvement include offering alternative KTP verification methods and addressing technical glitches promptly to enhance the overall user experience.

Source: App Store Reviews of DANA Dompet Digital Indonesia

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Customer Feedback Analysis of DANA Dompet Digital Indonesia

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Custom Date - May 20, 2025
Popular Phrases (limited preview)
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Featured Content
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  • KTP picture is always poor

    Provide other option for KTP like manual upload of a scan or something.

    Sentiment
    • Negative
    Content
    • User Experience
    Oct 11, 2021
  • Dana

    Sangat mudah menggunakan aplikasi dana trimakasih

    Sentiment
    • Positive
    Content
    • Ease of Use
    Oct 06, 2021
  • Parah

    Ini pertama kali pakai DANA tapi impression nya sangat buruk. Top up sih ok tapi pas mau kirim uang ke rekening bank selalu muncul “system is busy”. Udah berkali kali uninstalled dan reinstalled tetap saja muncul “system is busy”. Udah cek koneksi internet, fine aja ga ada masalah udah berbagai cara tetap saja “system is busy”. Sekarang uangku masih di DANA ga bisa di apa apain 🥲😰. Please care about customer experience don’t ignore the tiny issue!

    Sentiment
    • Negative
    Content
    • Top-Up Trouble
    Jun 12, 2021
  • Inovasi

    Saya berharap bisa jadi fitur payment di itunes

    Sentiment
    • Positive
    Content
    • Payment Feature Request
    May 15, 2021
  • It looks like a good app, but my phone number

    I don’t live in Indonesia, and I wish you could change your location. The thing is, my phone number doesn’t match Indonesia’s phone number quality,

    Sentiment
    • Positive
    Content
    • User Experience
    Apr 16, 2021
  • e-mail Verification’s Bug

    No matters how many I resend verification link and no matters what mail servers, DANA doesn’t send link verification. Fix it!

    Sentiment
    • Positive
    Content
    • Verification Issue
    Jan 22, 2021
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Sentiment Analysis (limited preview)
-6 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for DANA Dompet Digital Indonesia based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Customer Service Directors, Digital Marketing Specialists, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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