Mixed Reviews for Dana App
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Mixed Reviews for Dana App

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The reviews for the Dana app are mixed, with some praising its convenience and helpfulness, while others express concerns about security and customer service. Users appreciate the ease of transactions but have encountered issues such as unauthorized charges and difficulty in resolving problems. Overall, there are calls for improved security measures and better customer support.

Source: Google Play Reviews of DANA Dompet Digital Indonesia

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Customer Feedback Analysis of DANA Dompet Digital Indonesia

Explore our in-depth analysis of DANA Dompet Digital Indonesia's customer feedback. Uncover insights on security, service, and more.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Dana sudah nggak aman kemarin uang aku hilang 400 di aplikasi dana

    Sentiment
    • Negative
    Content
    • Security
    Feb 02, 2024

  • Mempermudah sirkulasi dana

    Sentiment
    • Positive
    Content
    • Ease of Use
    Feb 02, 2024

  • Sering terjadi masalah saat saya transfer ke bank, di aplikasi dana sudah tertulis sukses, tetapi tidak masuk ke rekening tujuan... Sudah 2 kali saya mengalami ini... Yang pertama terkirim setelah 2 hari sejak transfer... Dan ini yang kedua, entah sampai kapan baru masuk. Aplikasi bikin emosi Tolong diperbaiki untuk kedepannya agar tidak ada yang mengalami seperti saya

    Sentiment
    • Negative
    Content
    • Transaction Issue
    Feb 02, 2024

  • Bkin akun dana..ugraed di per sulit...data udah bner...knoa sh

    Sentiment
    • Positive
    Content
    • Account Access
    Feb 02, 2024

  • Tolong d bantu, kok bisa aplikasi dana bisa d bobol orng, pake dana cicil Segala padahal saya gak prnah transaksi d MITRABL01645959 Kanapa harus ngeluarin dana cicil sih mengajarkan orang buat berhutang RIBA. Sistem keamanan ny msih kurang. Aplikasi dana sudah mulai tidak aman sekarang, UNINSTAL. Msih blm ada tindakan sampe skrng. Sdah d email jga sdah d chat bantuan. Entah belanja apa orng itu d dana cicil saya gak tw, karna gak ada keterangan beli barang apa. Tiba2 ada tagihan.

    Sentiment
    • Negative
    Content
    • Security
    Feb 02, 2024

  • Cs dana anjingg gaa bisaa slesaiin masalah diakun dana bisniss pepekk

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 02, 2024
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Sentiment Analysis (limited preview)
66 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for DANA Dompet Digital Indonesia based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Service Executives, Digital Marketers, Cybersecurity Analysts, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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