Overview of User Feedback on SpareRoom App: Pros and Cons
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Overview of User Feedback on SpareRoom App: Pros and Cons

The SpareRoom app has received mixed reviews from users. Many appreciate its user-friendly interface and effective service in securing lodgers and rooms quickly. However, several users report significant issues, including frequent logouts, spam messages, and a lack of response from landlords. The introduction of a subscription model has drawn criticism for exploiting users, particularly amid the ongoing rental crisis. Users have also called for improvements such as better filtering options, an archive for messages, and a feedback mechanism for tenants. While some users express satisfaction with customer service and overall functionality, others feel disillusioned by fake profiles and the app's evolving limitations.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Frustrating!!

    I’m looking for a room for an 18 year old student. Impossible! I’m getting rejected or ignored on EVERY message sent

    Sentiment
    • Negative
    Content
    • Room Availability
    Sep 16, 2024
  • Amazing

    Always gets me a tennant

    Sentiment
    • Positive
    Content
    • User Experience
    Sep 13, 2024
  • Renee

    So many people has be warning others not to use this app. It’s not safe. But yet, some are still using. May God bless you then.

    Sentiment
    • Negative
    Content
    • User Experience
    Sep 05, 2024
  • Broken map

    App was fine before the latest update now whenever I try to update results using the map it bugs out, sends me to Antarctica. Please fix asap.

    Sentiment
    • Negative
    Content
    • App Functionality
    Jun 17, 2024
  • Update search button bug

    New update has made it zoom out from the map when you pressed update search.

    Sentiment
    • None
    Content
    • App Functionality
    Jun 16, 2024
  • Meh

    UI needs work
    but the people on there can be rude as they don’t reply even midway of the conversation which is very unprofessional.

    Sentiment
    • Negative
    Content
    • User Experience
    Jun 10, 2024
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Sentiment Analysis (of 30 reviews)
-30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SpareRoom based on online reviews collected from App Store. The analysis helps Real Estate Developers, Property Managers, Market Researchers, App Developers, Customer Experience Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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