hims Reviews: Customer Service, Shipping Delays & Automatic Ordering Concerns
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hims Reviews: Customer Service, Shipping Delays & Automatic Ordering Concerns

Mixed reviews for hims, highlighting issues with customer service, shipping delays, lack of communication on subscriptions, and concerns about automatic ordering. Some customers praise the product quality and ease of use, while others express dissatisfaction with billing practices and lack of response to concerns.

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  • Product Managers
  • Customer Service Executives
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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great communication..

    Great communication... just the right amount and relevant. Great at follow-up after purchase.

    Sentiment
    • Positive
    Content
    • Communication and Notifications
    Apr 24, 2024
  • Always on point.

    You make everything so easy no headaches from the initial consultation up to every refill . I couldn't ask for more.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 23, 2024
  • Easy to use

    Easy to use. The product is top quality

    Sentiment
    • Positive
    Content
    • Product Effectiveness and Quality
    Apr 23, 2024
  • It works!

    It works! Great products from a great company!

    Sentiment
    • Positive
    Content
    • Product Effectiveness and Quality
    Apr 22, 2024
  • The orders have been on time

    The orders have been on time , an my life has improved tremendously

    Sentiment
    • Positive
    Content
    • Order Processing and Shipping
    Apr 21, 2024
  • i want to cancel my renewal and cant…

    i want to cancel my renewal and cant find how to stop my prescription please contact me to cancel my prescription 724 601 8440

    Sentiment
    • Negative
    Content
    • Subscription and Billing
    Apr 21, 2024
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Sentiment Analysis (of 30 reviews)
15 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for hims  based on online reviews collected from Trustpilot. The analysis helps Marketing Professionals, Product Managers, Customer Service Executives, Healthcare Consultants, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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