CEX.IO Review Summary: Mixed Feedback on Withdrawals and Support
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CEX.IO Review Summary: Mixed Feedback on Withdrawals and Support

CEX.IO has garnered mixed reviews, with customers expressing frustration over withdrawal processes, unresponsive customer support, and account blockages. Complaints include funds being held without reasons, verification issues, and difficulty in withdrawing funds. Some users have accused the platform of being a scam and have had negative experiences with customer service. Despite some positive feedback on the platform's ease of use, ongoing issues with withdrawals and support seem to be prevalent.

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Custom Date - May 27, 2024
Featured Content
  • Useless exchange I can't verify my KYC…

    Useless exchange I can't verify my KYC they want serial number... What does serial number has to do with ID. Are we opening a criminal case here or what?Useless nje

    Sentiment
    • Negative
    Content
    • Account Verification Problems
    Mar 21, 2024
  • Worst Ever Exchange!

    I got Robbed. I purchased $975 worth of Bitcoin I was only able to transfer $683. Stay Away!

    Sentiment
    • Negative
    Content
    • Scam Allegations
    Mar 17, 2024
  • Avevo già scritto una recensione…

    Avevo già scritto una recensione negativa perché non mi facevano più accedere al mio account con 4,5 Bitcoin......ora hanno chiuso e non e più possibile accedere al loro indirizzo ... truffatori

    Sentiment
    • Negative
    Content
    • Accessibility and Lockout Troubles
    Mar 07, 2024
  • They are not professional

    They are not professional , Not have support directly everything work with chat bot , deposit is fine and beautiful but when request payout is not easy (cheaters)

    Sentiment
    • Negative
    Content
    • Platform Functionality Concerns
    Mar 04, 2024
  • 100% scam scam scam

    100% scam scam scam. Did deposit money, impossible to do anything to transfer or withdraw. They have "fake error" in page when trying to transfer money. All 5 stars reviews are fake. Please read 1 stars

    Sentiment
    • Negative
    Content
    • Scam Allegations
    Feb 21, 2024
  • CEX.IO don't send SMS to my number for…

    CEX.IO don't send SMS to my number for verification so I couldn't log in to my account. Support advised to disable 2FA, and I tried to disable 2FA twice, but attempts were unsuccessful. CEX.IO is still blocking my account. Be aware.

    Sentiment
    • Negative
    Content
    • Accessibility and Lockout Troubles
    Feb 12, 2024
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Sentiment Analysis (of 30 reviews)
-84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for CEX.IO  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Compliance Officers, Cryptocurrency Investors, Product Managers to discover insights into what people love, dislike, and need.

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