Mixed Reviews: Users Appreciate Free Features and Customer Service, but Encounter Issues
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Mixed Reviews: Users Appreciate Free Features and Customer Service, but Encounter Issues

Many users are happy with the app, appreciating its free features and helpful customer service. However, some have experienced difficulties with the mobile version and have found it not worth the effort. There have been reports of issues with the media picker and connecting Instagram. Despite these problems, the app is still considered useful and time-saving by many.

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  • Social Media Managers
  • Digital Marketing Professionals
  • Product Managers
  • Customer Service Executives
  • UX/UI Designers

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Since I have moved to Android 14 on my oneplus 11, the media picker does not see my latest image files. I believe this is because a reindex is needed as other apps see the very same newest files. Not being able to pick my images for a post makes this app useless. Thank you for your support !

    Sentiment
    • Negative
    Content
    • Image Picker Issue
    Jan 25, 2024

  • It's a time saver, good job team. It's have a request. Make the android widget better. It should auto refresh at least.

    Sentiment
    • Positive
    Content
    • Ease of Use
    Jan 21, 2024

  • although customer service is great, I've tried on and off for weeks to get this to work, post and it just doesn't want to play ball. The laptop version seems more easy than the mobile version with less issues on the laptop....but it's not really worth the effort from my Samsung phone and glad I've only tried the free version to start with as if I was paying money for this I'd be a tad miffed!

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 19, 2024

  • 1. Great free features, even without paying anything you will greatly benefit from their service 2. AMAZING customer service, there are problems i encountered but they actively helped me solved those 3. There are still some dealbreakers that prevent me from using the premium subscription, however their quality really made me consider it. Most similar apps didn't even convince me that they are useful

    Sentiment
    • Positive
    Content
    • Free Plan
    Jan 11, 2024

  • If Buffer cannot deliver on unpaid plan,, why would I want to pay for it?? I scheduled posts to be uploaded automatically, but everything failed, and they're telling me "we hit a snag" boring!

    Sentiment
    • Negative
    Content
    • Error Messages
    Jan 09, 2024

  • I'm just not happy because there's no option to schedule a FB story

    Sentiment
    • Positive
    Content
    • Instagram Connection
    Dec 31, 2023
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Buffer: Social Media Scheduler based on online reviews collected from Google Play. The analysis helps Social Media Managers, Digital Marketing Professionals, Product Managers, Customer Service Executives, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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