Review Summary: App with Good Features but Poor Refund Policy and Customer Service
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Review Summary: App with Good Features but Poor Refund Policy and Customer Service

The app has good features and is useful, but the refund policy and customer service are terrible. There are also issues with booking tickets and payments not being processed correctly. Overall, the app is okay but needs improvement in several areas.

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Custom Date - May 15, 2024
Popular Phrases (of 30 reviews)
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  • The app is not good because i am book 3 times my ticket is not booked and 1 time payment is deducted but ticket is not booked and the app say that the amount is refunded and app send me fake screenshot please refund my money as soon as possible and also this app high convenience fee

    Sentiment
    • Negative
    Content
    • Refund Issues
    Jan 06, 2024

  • I attempted to purchase movie tickets on January 1st, but the payment process failed and the tickets were not reserved. However, AMOUNT was charged. Please refund my amount. provide me with any contact information other than live chat.

    Sentiment
    • None
    Content
    • Booking Issues
    Jan 06, 2024

  • Their refund policy is worst.Its been 1 week since they haven't refunded the amount back.Customercare service is also worst.They won't help with anything

    Sentiment
    • Negative
    Content
    • Refund Issues
    Jan 06, 2024

  • Very worst customer support. No ones are responding our issues. I have chat with customer support team. I didn't gat any one of reply from them. I have waited for them & I have tried 3 to 4 time but no response. I have booked a ticket and confirmed. But that show was cancelled on that day due to mall fire accident. From the theater side, they told refund amount is initiated but I'm asking with bookmyshow team they told we didn't received any information from the theater side

    Sentiment
    • Negative
    Content
    • Customer Support
    Jan 06, 2024

  • nice platform which saves time. your entertainment is cultivated.

    Sentiment
    • Positive
    Content
    • Entertainment Experience
    Jan 05, 2024

  • Not able to avail offers when we return back from Payment window to change the number of tickets. Experienced this for several times

    Sentiment
    • Negative
    Content
    • Booking Issues
    Jan 05, 2024
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Sentiment Analysis (of 30 reviews)
33 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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