Review Summary of Booking.com Travel Deals: Pros and Cons
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Review Summary of Booking.com Travel Deals: Pros and Cons

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The reviews for the Booking.com Travel Deals app highlight a mix of positive and negative experiences. Users appreciate its user-friendly interface, strategic hotel locations, and helpful staff. Many found the booking process simple and efficient, often mentioning discounts for Genius members. However, several users reported issues with app performance, including slow loading times and notification problems. Concerns about booking discrepancies and customer service responsiveness were also noted, particularly regarding refunds. While some users expressed satisfaction with their stays, others warned about potential scams and advised caution when using the app. Overall, the reviews reflect a need for improvements in app functionality and customer support to enhance user experience.

Source: App Store Reviews of Booking.com Travel Deals

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Customer Feedback Analysis of Booking.com Travel Deals

Explore a detailed analysis of Booking.com App reviews. Discover user insights on performance, service, and booking ease.

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Custom Date - Dec 22, 2024
Popular Phrases (limited preview)
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  • Review

    Tempat nya sangat nyaman, bersih dan fasilitas nya lengkap🥰

    Sentiment
    • Positive
    Content
    • Hotel Quality
    Dec 11, 2024
  • One day tour chuchi tunnel & mekong delta

    Its a nice experience. Come with 12 Pax in a minivan. We got lunch, snacks and ticket alr included. Lastly the tour guide (toan) is awesome 🙏🏻

    Sentiment
    • Positive
    Content
    • User Experience
    Dec 02, 2024
  • Good service

    Everything is good , n nice staff n nice hotel .. i’ll recomendation this property for all my relative who want to visit muscat ☺️

    Sentiment
    • Positive
    Content
    • Hotel Quality
    Nov 22, 2024
  • Banyak potongan harga

    Memesan di sini sangat gampang dan mudah, dan banyak potongan harga

    Sentiment
    • Positive
    Content
    • Discount Offers
    Nov 14, 2024
  • D’mell bali

    Staf nya ramah ramah,dan penjaga malm nya baik,kmar nya bersih trima ksih semua nya

    Sentiment
    • Positive
    Content
    • Customer Service
    Oct 16, 2024
  • Scam

    Hati hati banyak properti scam, dana tidak bisa di refund otomatis masuk ke penipu, cs sangat slow respon

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 30, 2024
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Sentiment Analysis (limited preview)
60 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Booking.com Travel Deals based on online reviews collected from App Store. The analysis helps Hotel Managers, Travel Agents, Customer Service Analysts, App Developers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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