BookBub Reviews: Mixed Feedback on Recommendations and Platform Experience
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BookBub Reviews: Mixed Feedback on Recommendations and Platform Experience

Unlock Insights with Our BookBub Customer Feedback Analysis

BookBub receives mixed reviews with customers praising its book recommendations, ease of use, and variety while others express concerns about email frequency, genre selection, and customer service. Many appreciate the free books, author diversity, and engaging stories available. Some highlight specific authors and series they discovered through BookBub, expressing enjoyment and eagerness for more. Criticisms include issues with unsubscribing, cliffhangers in book offerings, and concerns about payment processing. Overall, BookBub is seen as a valuable platform for discovering new books and authors, with room for improvement in communication and genre diversity.

Source: Trustpilot Reviews of BookBub 

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Customer Feedback Analysis of BookBub 

Explore our in-depth analysis of BookBub customer feedback, covering book recommendations to service issues.

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Custom Date - Dec 22, 2024
Popular Phrases (limited preview)
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  • Great first experience

    Never heard of Bookbub until recently. Tried it and the first title I found was a cracker - 'Charlie's Little Secret' by Gerry Duffy. Great thriller. Looking forward to finding lots more new authors on Bookbub.

    Sentiment
    • Positive
    Content
    • Great Books and Selection
    Dec 13, 2023
  • What a fantastic idea

    What a fantastic idea! I signed up and instantly found 2 books that have been on my ‘to read’ list for ages for 99p! Very happy thank you!

    Sentiment
    • Positive
    Content
    • Pricing and Value
    Sep 07, 2023
  • Difficult to unsubscribe.

    I have clicked 'unsubscribe' numerous times over the last 2 weeks and I still get plastered with emails every few days from them. They might be reliable booksellers but they are terrible in respecting a simple request to severe ties.

    Sentiment
    • Negative
    Content
    • Problematic Unsubscribing and Emails
    Mar 30, 2023
  • Love bookbud look forward to see the…

    Love bookbud look forward to see the offers each day

    Sentiment
    • Positive
    Content
    • Great Deals and Offers
    Sep 20, 2020
  • Great books at a great price

    Great books at a great price. Always have plenty to read in my library getting them from BookBub.

    Sentiment
    • Positive
    Content
    • Pricing and Value
    Sep 19, 2020
  • Love this app

    Love this app. BookBud is great! The books are very interesting and captivating. Allow one to read at their own pace, as fast or as leisurely as one wishes.

    Sentiment
    • Positive
    Content
    • Ease of Use and Enjoyment
    Sep 19, 2020
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Sentiment Analysis (limited preview)
62 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for BookBub  based on online reviews collected from Trustpilot. The analysis helps Digital Marketers, Product Managers, Customer Experience Specialists, Content Strategists, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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