Novotel Singapore On Stevens - Mixed Reviews Highlighting Service Excellence and Room Booking Issues
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Novotel Singapore On Stevens - Mixed Reviews Highlighting Service Excellence and Room Booking Issues

28 Stevens Rd, Orchard District, Singapore 257878

Novotel Singapore On Stevens receives mixed reviews with guests praising the excellent service, comfortable rooms, and good location, while some highlight issues with room bookings and slow responses. The Privilege Lounge is commended for its exceptional service. Some guests also express disappointment with staff interactions and room maintenance. Overall, the hotel offers spacious rooms, good amenities, and a pleasant stay experience, particularly for business travelers.

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Popular Phrases (of 30 reviews)
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  • The receptionists are professional and helpful. Cleaners are nice. They have an infinity pool on second floor which’s good for photo avid 😀

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Professionalism

  • "Exceptional stay at Novotel Singapore on Stevens! Impeccable service, luxurious amenities, and a truly comfortable experience. Highly recommend for anyone visiting Singapore."

    Sentiment
    • Positive
    Content
    • Customer Service Excellence

  • First time trying to stay here. The rooms are comfortable and clean every day, the AC is very cold, the wifi is smooth.

    Sentiment
    • Positive
    Content
    • Room Quality and Amenities

  • Didnt get a room until past 3pm and slow concierge as well as slightly far from the mrt

    Sentiment
    • Positive
    Content
    • Booking and Reservation Experience

  • Well situated Hotel with amazing hotel crewRooms: Clean and comfortableSafety: AmazingWalkability: Simply accessible

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Very effective and easy when check in also check out, friendly receptionist, nice room & good location.Rooms: Room was nice and clean.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Professionalism
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Novotel Singapore On Stevens based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Experience Analysts, Hospitality Consultants, Marketing Professionals, Travel Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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