Mixed Opinions on Nespresso App Functionality
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Mixed Opinions on Nespresso App Functionality

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Mixed opinions on the Nespresso app with praise for its simplicity and quick ordering process, but criticism for frequent bugs and limitations compared to the website. Users highlight issues with payment methods, recurring orders, and lack of features like Face ID. The app's potential is hindered by recurrent technical problems and missing functionalities like invoice downloads. Despite some positive feedback on user experience and ease of navigation, the overall sentiment is overshadowed by recurring technical issues and functional limitations.

Source: App Store Reviews of Nespresso

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Customer Feedback Analysis of Nespresso

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Custom Date - Mar 04, 2025
Popular Phrases (limited preview)
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  • Application nespresso

    Tres bonne application mais pas de face id dommage et en plus bug assez souvent ce qui bloque l application

    Sentiment
    • None
    Content
    • Application Bugs
    Apr 09, 2024
  • Impossible de se connecter sur iPhone mini…

    Depuis un mois, je n’arrive plus à me connecter sur iPhone mini ! « Identifiants incorrects » alors que cela fonctionne très bien sur le site web. J’ai désinstallé et réinstallé l’application, ça ne fonctionne pas… Même en faisant les mises à jour, rien à faire. ☹️

    Sentiment
    • Negative
    Content
    • Application Bugs
    Feb 13, 2024
  • Ce

    C est très bien mais je trouve que je pourrez avoir un cadeau cordialement madame Jaoul Marie véronique

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 01, 2024
  • Parfait

    Une appli facile d utilisation , des commandes qui arrivent rapidement et parfois des saveurs de café que l’on ne trouve pas en boutique !
    Bravo

    Sentiment
    • Positive
    Content
    • Product Variety
    Jan 24, 2024
  • Simple !

    App simple et fluide.
    Le seul bémol reste la livraison en point relais avec aucune localisation sur la carte possible…

    Sentiment
    • Positive
    Content
    • Ordering Experience
    Jan 10, 2024
  • Téléchargement des factures via l’application

    La prochaine mise à jour de l’application pour IOS, permettra-t-elle le téléchargement des factures à partir de son compte personnel, comme c’est déjà le cas en se connectant via le site internet NESPRESSO ?
    Merci

    Sentiment
    • Positive
    Content
    • Account Management Issues
    Jan 08, 2024
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Sentiment Analysis (limited preview)
37 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Nespresso based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Mobile App Developers, Customer Experience Specialists, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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