Positive Customer Reviews Highlight Exceptional Service at NBKC Bank
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Positive Customer Reviews Highlight Exceptional Service at NBKC Bank

NBKC Bank receives overwhelmingly positive reviews from customers, highlighting exceptional customer service, professionalism, clear communication, and seamless mortgage processes. Customers appreciate the knowledgeable and supportive loan officers like Jay, Mark, and Basil, who make the home-buying journey smooth and stress-free. The bank's transparency, responsiveness, and competitive rates stand out, earning trust and loyalty from clients. NBKC's online platform, efficient communication channels, and attentive staff, including Scott and Jackie, contribute to a streamlined and efficient loan origination process. Overall, customers praise NBKC for its personalized service, quick responses, and dedication to ensuring a hassle-free experience.

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  • Customer Experience Managers
  • Financial Analysts
  • Banking Executives
  • Marketing Professionals
  • Real Estate Agents

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Custom Date - May 24, 2024
Featured Content
  • David was prompt and polite

    David was prompt and polite, and worked to resolve issues quickly. I had been banking at chase for nearly a decade, and NKBC was able to offer me a much lower rate, Chase even offere a counter offer that was still worst than NBKC

    Sentiment
    • Positive
    Content
    • Smooth Mortgage Process
    Apr 12, 2024
  • Great Experience. Highly Recommend.

    I had the pleasure of working with Herb Mason to obtain a home mortgage, and he was great to work with. Herb was quick to respond to emails, available to answer questions, and his extensive knowledge made me feel comfortable with the entire loan process. I had a great experience and would recommend him to anyone looking for a reliable and responsive Loan Originator.

    Sentiment
    • Positive
    Content
    • Professional Loan Officers
    Apr 12, 2024
  • Mark Holthaus is great!

    Mark Holthaus was very attentive, knowledgeable, and genuine during the loan origination process. He was even available to answer our questions about the loan process on weekends and nights.

    Sentiment
    • Positive
    Content
    • Knowledgeable Staff
    Apr 10, 2024
  • Ian quickly fixed my issue!

    Ian was extremely knowledgeable, knew exactly what the issue was with processing my transaction immediately and quickly identified what was needed to resolve the problem.

    Sentiment
    • Positive
    Content
    • Efficient Communication
    Apr 10, 2024
  • Extraordinary experience with Jay

    Jay has been extraordinary from start to finish. We closed on time as Jay promised.First of all – the communication was excellent. Jay was available at all times when we had a question, including non-business hours. And he always responded within minutes.Second, and most important – everything was exactly as he made us expect. There were zero surprises and this made us feel confident at all steps during the process.Third, we had a feeling that Jay cares. When he gave us a choice, he explained everything in small detail, described benefits and disadvantages of every possible scenario and outlined the next steps. Obviously, he can’t give financial advice, but he gave us more than sufficient information in order to make an informed decision at each step.We really appreciate Jay’s excellent work, efforts as well as his patience dealing with us as first-time home buyers. We will definitely reach out to Jay for our future financing needs. We are very happy we trusted Jay – this was a wise choice.

    Sentiment
    • Positive
    Content
    • Transparent Transactions
    Apr 10, 2024
  • Opportunity for improvement

    I liked Danny and Meghan, and believe I was given sound advice. However, when it came to finalizing the loan, having the bank work with the title company, and getting the final documents prepared, it became apparent that NBKC didn’t have the capabilities, resources, sophistication and expertise to execute what was requested and needed. The title company mentioned several times to me NBKC was clearly not familiar with FL law. Also, I was advised at the ninth hour that NBKC couldn’t execute against my specific request of only my name being on the title vs mine and my husband’s. Something NBKC considers an exception. It now requires a quit pro claim drawn up by a lawyer. Added expense and aggravation. Lastly, at closing, I was advised that NBKC requires two forms of identification. It would have been good to know that in advance. The closing Company stated that requirement was highly unusual. If Creative Planning wants to be thought of as a #1 financial planning company ( as touted by Barrons) then I strongly suggest that it recommends a bank/lender to its clients that has the capabilities, knowledge and resources to support its clients.

    Sentiment
    • None
    Content
    • Transparent Transactions
    Apr 09, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
98 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for NBKC Bank  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Financial Analysts, Banking Executives, Marketing Professionals, Real Estate Agents to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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