Positive Customer Reviews Highlight Exceptional Service at NBKC Bank
Unlock Insights with NBKC Bank Customer Feedback Analysis
NBKC Bank receives overwhelmingly positive reviews from customers, highlighting exceptional customer service, professionalism, clear communication, and seamless mortgage processes. Customers appreciate the knowledgeable and supportive loan officers like Jay, Mark, and Basil, who make the home-buying journey smooth and stress-free. The bank's transparency, responsiveness, and competitive rates stand out, earning trust and loyalty from clients. NBKC's online platform, efficient communication channels, and attentive staff, including Scott and Jackie, contribute to a streamlined and efficient loan origination process. Overall, customers praise NBKC for its personalized service, quick responses, and dedication to ensuring a hassle-free experience.
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David was prompt and polite, and worked to resolve issues quickly. I had been banking at chase for nearly a decade, and NKBC was able to offer me a much lower rate, Chase even offere a counter offer that was still worst than NBKC
Sentiment
Positive
Content
Smooth Mortgage Process
Apr 12, 2024
Great Experience. Highly Recommend.
I had the pleasure of working with Herb Mason to obtain a home mortgage, and he was great to work with. Herb was quick to respond to emails, available to answer questions, and his extensive knowledge made me feel comfortable with the entire loan process. I had a great experience and would recommend him to anyone looking for a reliable and responsive Loan Originator.
Sentiment
Positive
Content
Professional Loan Officers
Apr 12, 2024
Mark Holthaus is great!
Mark Holthaus was very attentive, knowledgeable, and genuine during the loan origination process. He was even available to answer our questions about the loan process on weekends and nights.
Sentiment
Positive
Content
Knowledgeable Staff
Apr 10, 2024
Ian quickly fixed my issue!
Ian was extremely knowledgeable, knew exactly what the issue was with processing my transaction immediately and quickly identified what was needed to resolve the problem.
Sentiment
Positive
Content
Efficient Communication
Apr 10, 2024
Extraordinary experience with Jay
Jay has been extraordinary from start to finish. We closed on time as Jay promised.First of all – the communication was excellent. Jay was available at all times when we had a question, including non-business hours. And he always responded within minutes.Second, and most important – everything was exactly as he made us expect. There were zero surprises and this made us feel confident at all steps during the process.Third, we had a feeling that Jay cares. When he gave us a choice, he explained e...
Sentiment
Positive
Content
Transparent Transactions
Apr 10, 2024
Opportunity for improvement
I liked Danny and Meghan, and believe I was given sound advice. However, when it came to finalizing the loan, having the bank work with the title company, and getting the final documents prepared, it became apparent that NBKC didn’t have the capabilities, resources, sophistication and expertise to execute what was requested and needed. The title company mentioned several times to me NBKC was clearly not familiar with FL law. Also, I was advised at the ninth hour that NBKC couldn’t execute again...
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This page displays purchase options and a preview of the customer feedback analysis report for NBKC Bank based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Financial Analysts, Banking Executives, Marketing Professionals, Real Estate Agents to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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