MyPertamina App Reviews Highlight Frustrations and Technical Issues
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MyPertamina App Reviews Highlight Frustrations and Technical Issues

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The reviews for the MyPertamina app are overwhelmingly negative, highlighting numerous technical issues such as bugs in uploading documents, difficulties in account registration, and lengthy response times from customer service. Users report frustrations with the app's complexity and inefficiencies, such as the inability to reset passwords or upload photos, leading to a perception of poor user experience. Many reviews express disappointment with the application's functionality, stating that it complicates rather than simplifies processes like fuel purchasing. Overall, users feel that the app does not meet their needs and criticize its development, likening it to an underperforming startup rather than a government initiative.

Source: App Store Reviews of MyPertamina

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Customer Feedback Analysis of MyPertamina

In-depth analysis of MyPertamina app reviews revealing critical user feedback and technical issues.

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Custom Date - Jun 22, 2025
Popular Phrases (limited preview)
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  • Bagaimana ini?

    Aplikasi gak berjalan

    Sentiment
    • Negative
    Content
    • Application Functionality Issues
    May 05, 2025
  • GABISA RESET PIN

    INI APLIKASI BUMN KAN? KOK KAYA APLIKASI STARTUP YG BARU MULAI YA?

    Sentiment
    • Negative
    Content
    • User Experience Issues
    May 04, 2025
  • error

    gak bisa upload foto

    Sentiment
    • Negative
    Content
    • Photo Upload Failures
    May 03, 2025
  • improve pls

    i dont need this app. i just want to pay with qris. seriously

    Sentiment
    • Negative
    Content
    • User Experience Issues
    May 01, 2025
  • Error

    TIDAK BISA MENGIRIM FOTO

    Sentiment
    • Negative
    Content
    • Photo Upload Failures
    Apr 19, 2025
  • APLIKASI GAKJELAS NGOK

    nyangkut di upload foto stnk mulu app kocak pertamina kocak

    Sentiment
    • Negative
    Content
    • Photo Upload Failures
    Apr 18, 2025
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Sentiment Analysis (limited preview)
-86 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for MyPertamina based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, Customer Service Representatives, UX/UI Designers, Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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