MakeMyTrip Review Summary
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MakeMyTrip Review Summary

MakeMyTrip's customer care is unhelpful and lacks human representatives. The app offers easy booking and cancellation, but some users have experienced issues with the service. The company provides a wide range of options at competitive prices, but there have been complaints about bad hotels and poor customer service. Despite these drawbacks, some customers have had good experiences and appreciate MakeMyTrip's promptness and user-friendly interface.

Best for
  • Travel Industry Analysts
  • Customer Experience Managers
  • Product Managers in Travel & Hospitality
  • Marketing Professionals in Tourism
  • Hotel and Hospitality Consultants

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Custom Date - May 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Sake of money dont show property

    Not at all suitable for family where i have stayed, will fall sick, make my trip remove this ruby apartment listed is north goa

    Sentiment
    • Negative
    Content
    • Property Standards
    Nov 17, 2023
  • Superb performance App

    Great app and very user friendly
    Easy to navigate UI

    Sentiment
    • Positive
    Content
    • App Experience
    Nov 17, 2023
  • Poor service

    Very poor customer service. Haven’t even received the refund for the flight that was cancelled by the airline. It’s almost 2 months.

    Sentiment
    • Negative
    Content
    • Refund Issues
    Nov 16, 2023
  • Excellent

    My cancellation due to unforeseen circumstances was done instantaneously without any issues. Great way.

    Sentiment
    • Positive
    Content
    • Booking and Cancellation
    Nov 16, 2023
  • Trip To Your Perfect Holiday

    Make My Trip has myriad of options at very competitive price coupled with credit card offers

    Sentiment
    • Positive
    Content
    • Booking and Cancellation
    Nov 16, 2023
  • Excellent app

    Excellent experience whether booking or cancellation. Rates offered were competitive. Unfortunately my trip was cancelled so I had to cancel my hotel reservation. Thanks make my trip

    Sentiment
    • Positive
    Content
    • Booking and Cancellation
    Nov 14, 2023
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Sentiment Analysis (of 30 reviews)
33 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ‎MakeMyTrip Flight, Hotel, Bus based on online reviews collected from App Store. The analysis helps Travel Industry Analysts, Customer Experience Managers, Product Managers in Travel & Hospitality, Marketing Professionals in Tourism, Hotel and Hospitality Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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